Fergus Puerto de la Cruz

El servicio muy atento y amable la limpieza muy bien y las instalaciones estupendas la verdad es que el hotel es muy tranquilo😉

From the moment we walked in till we departed Julio on the front desk was wonderful Wish we could have stayed longer and made our trip to Tenerife all that more enjoyable We will be back room was great and large breakfast was fantastic every cuisine and the range of foods covered Close to shopping and restaurants and bars Great location

Our 4-night stay on a half-board basis at Hotel Fergus offered a mixed experience with both positives and drawbacks. Let me explain: Rooms Upon arrival, the room was very clean, bright and pleasant. However, for a hotel in this price range, the room felt slightly smaller than expected. While not cramped, it was below average in size. The balcony, though providing a lovely view of the sea and city, was also smaller than similar hotels I've stayed in It was certainly wide enough but not as "deep" as I'd like. Minor wear and tear around the room, such as chipped paint on the walls and damage to the skirting boards was visible, but not overly bothersome unless closely inspected. The hotel keycards are also a bit finicky. Best advice is to remember to remove it slowly from the slot, otherwise its not going to recognize it. The beds were reasonably comfortable, with thin sheets for the heat as standard, and a spare, thicker duvet provided. However, the two single beds pushed together to mimic a double bed were inconvenient for couples, as there was nothing to hold the beds together, leading to an uncomfortable gap in the middle. A small frustration was a hanging light positioned awkwardly above the bedside table, causing me to bump my head multiple times. Not painfully, as the lampshade wasn't hard or sharp, but it was just an annoyance. The bathroom was functional and bright, albeit with a strange layout and a slightly cramped feel. For example, the toilet was nearly completely inaccessible unless you closed the bathroom door behind you first. The shower itself was comfortable and worked well. One consideration for the taller guest is that the towel rack is located inside the shower close to the roof, so you may wish to duck. There was also no type of extractor inside the bathroom so unless you want a foggy mirror, I'd suggest leaving the door ajar for some kind of ventilation. Room Amenities: The room included a fridge, which is fairly standard, however I was glad to see that the shelves in this fridge included circular cutouts, providing space to store a wine bottle upright. The room also includes a safe, however the code for it is not included. The Fergus will charge you €2.50 per night for the code and use of the safe, which felt excessive; in other hotels at a similar price point that I've stayed at, the safe is usually fully included in the price of the room, and this really feels like putting the security of guests' valuables second to extra revenue. There was ample shelving and a fair number of hangers with a rail for hanging coats, jackets, dresses etc. Towels also included for the shower. A glaring omission from the room was the absence of tea and coffee-making facilities—not even a kettle in the room, which is typically standard in other hotels I've stayed at. The TV was a decent size, with a few English-speaking channels. However, it was not a Smart TV, so streaming services like Netflix were unavailable. Location The hotel’s lo