Hotel is certainly not a 4 star as advertised, it is in need of a overhaul a total renovation, shower is like a caravan shower with the shower tray filling with water and not emptying, bad smell of sewage in bathroom Breakfast very basic and limited only went for one morning,. Air con was very noisy and not that cold, and my room was hotter than outside and that was after having the air con on for 3 hours Staff are friendly but think they have to be to compensate for lack of services. I went to bar and asked for a cup/mug for coffee and used my manners to be met with rude staff member who tried to make me say please again Beds comfortable but pillows are terrible, no holiday makers stayed at hotel during day and at most saw three couples around the pool, I complained and got flight home early, turnt up Wednesday 23rd October 10pm and was booked back on flight home on 26th ...... Very depressing and if I was going to travel to Puerto de la Cruz steer well clear of hotel
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