Carrer de la Gavina, Puerto Colom, Balearic Islands, 07670, SpainLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.2/5
Luar Biasa
66 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.2
Fasilitas4.2
Layanan4.2
Kebersihan4.2
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Semua ulasan(66)
Ulasan positif(38)
Ulasan dengan foto/video(13)
Buruk(2)
Tamu
Studio
Menginap di Mei 2024
Bepergian dengan teman
5 ulasan
5.0/5
Fantastis
Diposting pada 22 Jun 2024
It’s a great choice to stay in that hotel. It has chicken and a lovely balcony. Very suitable for home holiday!
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Elena
Studio
Menginap di Okt 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 11 Okt 2023
Nos dieron la mejor vista a la Cala y con todas las facilidades posibles en cuanto a aparcamiento
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Tamu
Apartemen Satu Kamar Tidur
Menginap di Jun 2023
Pasangan
1 ulasan
4.5/5
Sangat Baik
Diposting pada 14 Sep 2023
Al llegar tuvimos un problema con el aire acondicionado y nos cambiaron de habitación. Hay bastantes insectos dentro de las habitaciones por lo demás, todo genial.
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Tamu
Kamar Double
Menginap di Agt 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 30 Agt 2023
Personal de recepción muy agradable. Apartamentos con mobiliario nuevo y muy prácticos. Tenían todo lo necesario.
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Milena Eiras
Studio
Menginap di Apr 2022
Bepergian dengan teman
5 ulasan
4.5/5
Sangat Baik
Diposting pada 30 Jun 2022
Tal vez no sean las mejores fotografías para mostrar el lugar, pero pueden ver el espacio de la habitación y la vibra veraniega mallorquina que emerge de ella. Nos toco un apartamento con cocina y sus accesorios, cafetera, horno y lavaplatos. Una cama súper cómoda y espaciosa, con enchufes a ambos lados de la cama para cargar tanto portátiles como móviles. Lavabo con ducha, toallas y shampoo/gel incluido.
Un lugar espectacular para pasar unos días en la isla. La instalación tiene a su disposición una piscina y unas pistas de tenis. Muy cerca de la playa y de una cala Preciosa.
Cuando estuvimos, solo estaban abiertos los supermercados de Portocolom, pero justo en frente del recinto hay un Spar para las compras.
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Missy w
Menginap di Jul 2024
Keluarga
3.0/5
Diposting pada 12 Jul 2024
On arrival we were greeted and given a warm welcome. Please note €200 euros will need to be paid on a credit card or in cash. (Not debit card). We walked to the nearest supermarket (eroski) and got a taxi back which cost us about £9 with all food shopping for the week. It worked out a lot cheaper doing this. There is a beautiful little restaurant across the road called VistaSol which we visited a few times. Only eating there on the last night and we wish we did it sooner as the food was beautiful- service was fantastic too. Wish I had known a bit more about possible excursions in the area like boat tours. Would have been nice to see a bit more information advertised about this. We visited the market of Santanyí which is held every Wednesday and Saturday 10:00 - - 14:00. Highly recommend! Fantastic place to visit for food, drink, culture, music and home made gifts. We got the majority of our gifts this day as everything was so beautiful. Only issue was leaving the market. There is one area only known as the “taxi rank” waiting area. We Joined the back of the queue and waited for at least 1 hour 20 mins. It appears they have only a few taxis operating. If you can book a private excursion then I’d recommend this - it is honestly worth it though. Try the fresh olives when you are there from the main olive store! Beautiful. The pool life guards at the hotel were friendly especially the gentleman with the longer hair. He helped my mum getting out the pool which he didn’t need to. Always had a smile on his face : D Pros - it was quiet (maybe too quiet) Pool area was cleaned every day. It closed at 7pm They had no issue with us drinking our own drinks or snacks by the sun beds Plenty of sun beds to choose from Air con worked brilliantly in our room. Facilities were adequate for our stay Bed and pillows were very comfy. Cons- no bar open. No food available at the hotel. No oven in our room - just microwave and stove. Beds and towels were only changed once in our stay. No live music or entertainment Hotel has NO lift If you do smoke you will be asked to smoke outside the grounds when sunbathing. Handy tips - there is a spa shop located 2 min walk away from the hotel There is an ATM cash machine located right outside the hotel Highly recommend a travel card like Monzo if you are travelling abroad as it doesn’t charge fees when paying on your card There is a handful of restaurants on the beach front. If you want a front seat facing the beach they are often taken or reserved. Top tip - book one week in advance in busy summer periods to guarantee sea view table. If you smoke there is a cigarette machine inside the restaurant c’an Bernat. For the beach it was €18 euros for the sun beds all day. Think we paid about the same for the hire of a pedalo too which you have one hour to use it. Treated ourself to a thai massage (only 20 min walk) however do your research before as they are not as relaxing as we thought! Haha…. Be mindful if yo
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6/12
Tanggapan dari Properti: Dear Missy, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia. It's great to know that our location met your needs and that you appreciated the views we are lucky to have. However, we are constantly looking for ways to improve our services and have taken note of your comment. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager
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Hayley H
Menginap di Jul 2024
Pasangan
3.0/5
Diposting pada 18 Jul 2024
Warm welcome from reception, great views from our balcony but rather noisy with deliveries to local spar shop think was everyday. Perfect location for a beach holiday, shops, and restaurants within close proximity. Bar on the beach had great vibes, views, and friendly staff. The only disappointment was the bathroom continually smelt musty and shower panel needed a clean, including toiletries holders. Also, the bar on site was never open.
Terjemahkan
Tanggapan dari Properti: Dear Hayley, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia. We are delighted that you received a warm welcome from our reception and that the views from your balcony were to your liking, contributing to a memorable stay at Pierre & Vacances Mallorca Cecilia. It is great that you found our proximity to the local shops and restaurants convenient, enhancing your holiday experience. However, we apologize for certain aspects of your stay falling short of your expectations. We understand the importance of a restful environment and regret to hear that noise from nearby deliveries was a disturbance. Regarding the upkeep of the bathroom facilities, we take pride in maintaining a high standard of cleanliness and apologize if this was not reflected during your visit. We assure you that we will address this with our housekeeping team. As for the onsite bar, we would like to inform you that it has been permanently closed since the pandemic, and we regret any misunderstanding this may have caused. We appreciate your feedback as it helps us to improve our guest experience. Nonetheless, we are pleased that you enjoyed the vibrant atmosphere and friendly staff at the beach bar, as well as the perfect location for a beach holiday. Pierre & Vacances Mallorca Cecilia is indeed just a short stroll from the beautiful Cala Marçal beach, offering crystal-clear waters and a picturesque setting. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager
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MrslouiseH
Menginap di Jun 2024
Keluarga
5.0/5
Fantastis
Diposting pada 1 Jun 2024
Second time at this hotel. Had a great experience both times. No issues with smelly drains. Everything is clean and the staff are friendly and helpful. Very close to a beautiful beach so the pool is never too busy and sun loungers available. Quiet and peaceful location. Lovely family holiday and have had wonderful holidays each time. Worth booking at local restaurants as they get quite busy , but we always found some where to eat without booking. I didn't mind the bar being closed as it was nice and quiet in the evening and could sit on the balcony and relax.
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Terjemahkan
Tanggapan dari Properti: Dear Louise, We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Cecilia. We are delighted to know that your second stay at Pierre & Vacances Mallorca Cecilia was as enjoyable as the first. Your comments on our pristine location and the close proximity to the beautiful beach of Cala Marçal highlight the charm of our setting. It pleases us to hear that the cleanliness met your expectations and that our staff contributed to a friendly and helpful atmosphere. We understand that a peaceful environment is key to a relaxing holiday, and we're glad our evening ambiance allowed for such tranquil moments on your balcony. Your insight on the convenience of nearby restaurants and the family-friendly nature of our establishment is greatly appreciated. We take pride in ensuring our guests have a memorable experience, whether they choose to dine out or simply enjoy the sun loungers by our pool. We look forward to seeing you again in the future. Kind regards, Catherine C., General Manager
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Traveler03654005118
Menginap di Okt 2024
Keluarga
3.0/5
Diposting pada 3 Okt 2024
On arrival after a 3 hour transfer which should have only taken 1.5 hours we are greated with a closed reception when we asked the bus driver what we should do he replied you need a code for the safe which was located outside then basically left us standing there with no code and 2 kids who where very tired after walking around my partner found a phone number who gave us the code but if we hadn't had a charged phone we would have been left outside in the middle of nowhere with a 3 and 10 year old then the next day we had we was asked for a 200 euro deposit and if u was paying on your bank card which would be taken and given back after a month so told them I wasn't doing that lucky the bank machine wasn't working so the lady let me off but did find out if you didn't leave your apartment tidy people do get money taken out of this deposit so.please be careful . The bar wasn't open on site or even the restaurant the rooms are very spacious but did need a good clean Over all had a good holiday just not the place for us . If going to arrive after midnight makesure u all a head or email for the code plus if u leave before 8 am go the night before for your deposit back x
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Tanggapan dari Properti: Dear Guest, Thank you for this great feedback about your recent stay with us. We are delighted that you found the rooms to be spacious, offering ample space for a comfortable stay. However, we are sorry that some aspects of your stay did not meet your expectations. We understand the inconvenience of arriving to a closed reception, and we strive to make the arrival process as smooth as possible by providing a contact number on the door for any after-hours assistance. Regarding the deposit, we aim to clearly communicate this requirement and have provided detailed information on our website and customer service platforms to assist with any deposit-related queries. We also take note of your comments on room cleanliness and will ensure that our housekeeping standards are consistently upheld. We hope you managed to take advantage of the beautiful location of Pierre & Vacances Mallorca Cecilia, situated just 250 metres from Cala Marçal beach and the picturesque bay of Portocolom, offering a variety of restaurants, bars, and supermarkets for our guests' convenience. We hope to have the pleasure of welcoming you back in the future. Best regards, Catherine C., General Manager
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Camilla T
Menginap di Sep 2024
Pasangan
5.0/5
Fantastis
Diposting pada 24 Sep 2024
This hotel made all our problems be solved, better than 9/10 would have done. Only thing I would mention as a "need" would be, a bigger pool or another pool, maybe located in the sun through entire day. But service, prices, cleaning everything, you can not complain - it's for sure recommendable!
Terjemahkan
Tanggapan dari Properti: Dear Camilla, Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia. We are elated to learn of the positive aspects you experienced during your stay at our resort. We are pleased that our service, as well as the value we strive to provide, met your expectations, enhancing your visit. It is wonderful to hear that our cleaning standards contributed to a comfortable and enjoyable stay. However, we acknowledge your comment regarding the pool area. We understand the desire for a larger pool or additional pools to enjoy the sun throughout the day. Our current outdoor swimming pool was designed to provide a relaxing area for our guests. Nonetheless, we are glad that the location of our resort was convenient for you, being just 250 metres from Cala Marsal beach with its crystal-clear waters. Our proximity to Porto Colom port, where guests can find a variety of restaurants and bars, is something we are very proud of. We hope you will give us another chance to provide you with a better experience in the future. Kind regards, Catherine C., General Manager
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Emma S
Menginap di Jun 2024
Keluarga
5.0/5
Fantastis
Diposting pada 20 Jun 2024
Have just spent 5 nights here in a studio apartment for 2. The accommodation is fairly basic but is spotlessly clean and comfortable, and has everything you need. Comfortable bed, large powerful shower and a balcony with table and chairs. The pool area is clean and tidy, and the beach is a 5 min walk away, along with some lovely restaurants. Reception staff friendly and helpful, particularly Lupe who was lovely. Overall excellent value in a beautiful location for a quiet beach holiday.
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Tanggapan dari Properti: Dear Emmasv, Thank you for this review about your stay with us at Pierre & Vacances Mallorca Cecilia. It is wonderful that you had such a great experience at Pierre & Vacances Mallorca Cecilia. We are delighted that you enjoyed the cleanliness, comfort, and amenities such as the powerful shower and the balcony in your studio apartment. Our location, just a short stroll from Cala Marçal beach and surrounded by delightful restaurants, is indeed ideal for a serene beach holiday. We are also pleased that our staff, particularly Lupe, contributed positively to your stay. The entire team hope that we may have the pleasure of seeing you again in the future. Kind regards, Catherine C., General Manager
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Venture63917672749
Menginap di Mei 2024
Pasangan
5.0/5
Fantastis
Diposting pada 17 Mei 2024
Amazing place and wondefull service. We Stayed at Room 634 with amazing view just down to the Beach. They were very kind to us and very helpfull. We are coming back next year amazing location also with bars and restaurants just around the corner.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Cecilia. We are thrilled that you found Pierre & Vacances Mallorca Cecilia to be an amazing place and that our service exceeded your expectations. It's heartening to know that Room 634 provided you with an amazing view, making your stay even more memorable. Our team's kindness is something we pride ourselves on, and we're glad it contributed positively to your experience. The convenience of having bars and restaurants just around the corner is one of the many aspects our guests appreciate, and we are delighted it enhanced your stay with us. Our proximity to the beautiful Cala Marçal beach is indeed a highlight, and we're pleased you enjoyed the easy access to it and the surrounding area. We hope to have the pleasure of welcoming you again in the future. Best regards, Catherine C., General Manager
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Tamu
Menginap di Jul 2023
Lainnya
3.0/5
Diposting pada 29 Jul 2023
I really enjoyed my stay here and I probably would have given this a 5 star review. Apartment was lovely, lovely area, really short walk to the beach and nice resteraunts. Pool area was nice and it was really relaxing. However we had to give a 200€ deposit which we are still waiting for and it has still not been given back to us despite multiple emails. Very disappointing
Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you for this great feedback about your recent stay with us. We are pleased to know your stay in our apartments and the amenities we offer met all your expectations. we regret any misunderstanding about the deposit which is pre-authorized before check-in as stated in our terms and conditions. This transaction is not an actual payment and is usually reinstated between 3-5 business days depending on your bank and can be up to 14 days if it is on a debit card. We hope to have the pleasure of welcoming you back in the future. Best regards, Catherine C., General Manager
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Tamu
Menginap di Apr 2023
Pasangan
5.0/5
Fantastis
Diposting pada 23 Apr 2023
We stayed here during the Easter holidays. The complex was fantastic. As it was the beginning of the season it was quiet, but the pool area was spotless with a lifeguard on duty all day. The apartments were exactly like the pictures. Immaculate inside. The kitchens were very well equipped with a kettle, toaster, coffee machine, hob, microwave & dishwasher. A cleaning pack was also included. The beds were comfy & the bathroom was excellent although rather small. Everyone at reception was super helpful. Literally 5 minutes to the beach. Local restaurants were amazing & everyone was very friendly. A very chilled out place and just what we wanted.
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Tanggapan dari Properti: Dear Claire, We would like to thank you for this feedback about your experience at Pierre & Vacances Mallorca Cecilia. Thank you for sharing your fantastic experience at our apartment during the Easter holidays. We are thrilled to hear that you found the complex and pool area to be spotless, with a lifeguard on duty all day. We appreciate your kind words about our well-equipped apartments and the helpfulness of our reception staff. It's great to know that you enjoyed the close proximity to the beach and the friendly atmosphere of the local restaurants. We're sorry if you found the bathroom to be a bit small, but we hope it didn't affect your overall satisfaction. We strive to provide comfortable and well-maintained accommodations for our guests, and we're glad that you found the beds to be comfy and the apartment to be immaculate. Once again, thank you for your positive feedback, and we hope to welcome you back to our apartment in the future. We look forward to welcoming you back. Best wishes, Catherine C., General Manager
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M B
Menginap di Sep 2023
Pasangan
1.0/5
Diposting pada 17 Sep 2023
Noise reduction level : Zero. You hear absolutely everything happening in the other rooms, corridor and outside weather conditions. Cleanness level : Zero. Water stains and smell everywhere. Pictures below : wall and curtain. The building has difficulties to evacuate humidity therefore it is an unhealthy environment. Air conditioning was delivering a smelly air flow, picture below shows stains and dust inside, god knows what remains or lives inside the pipe. Black stains were found on one of the two white sleeping pillows and bed sheet, picture below. The studio’s floor is made of vinyl, better not walk barefoot on it as it is not cleaned properly. In addition to this non exhaustive list, the studio is “cleaned” only once every 5 days. That also means that you are given only 1 towel set for 5 days. It says a lot about their cleanness policy. We complained twice to the reception upon arrival, we tried 3 different studios, at the last one we understood that there wasn’t much of difference in the whole resort and we deeply regretted booking Pierre & Vacances.
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Terjemahkan
Tanggapan dari Properti: Dear Guest, Thank you for taking the time to share your review. Our goal is to provide a comfortable and enjoyable stay for our guests, and we are sorry to hear that we did not meet your expectations in some aspects. We understand your concerns regarding the noise and cleanliness of the apartment. Please know that we take these matters seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. Regarding the frequency of cleaning and towel changes, we offer various housekeeping options to cater to our guests' preferences, and we apologize if this was not communicated effectively upon your arrival. We value your feedback and will use it to improve our services for future guests. Regards,