Hotel services in general, this four-five-star hotel in this one-month European trip, can be said to be the most unsatisfactory hotel. The room was small and the facilities were some years old. The old man also caught a cold because the hotel's central air conditioner was too cold for the first night. After that, the cough and fever continued for two weeks, and the trip was very painful. In addition, there was an unpleasant experience during the stay, which delayed the two-day trip. Because Ctrip did not write clearly the room type on the order, and the Chinese version of my confirmation form clearly stated the room type and specific information, but the English version did not write, and did not pay attention to the English version before departure, and did not notice, resulting in At the time of check-in, the hotel refused to arrange the room we booked, only to give the standard room, coordination for a long time no results, travel with the elderly at home, and let the elderly wait for a few hours, very guilty. After the hotel manager came out to coordinate, I was willing to provide Ctrip's order to them and agreed that I could take it as a credential to go with Ctrip's feedback. I also suggested that the proof is not their responsibility, and I would like to arrange it as much as possible in the next day. Baggage. From noon to communication at night, too tired, the first time to feedback Ctrip, Ctrip can not coordinate, let us first stay, willing to pay compensation for the next day to change the hotel or can negotiate with the hotel for the room we booked. Yes, the next day, several customer service contacts said that we had to coordinate, we had to wait, and then responded in a few hours. After a few round trips, the next day passed, and our two-day trip was delayed. This service is too difference. After that, the hotel still communicated well when we checked in on the first day, but only arranged a room adjustment. It is impossible to blame the hotel for the order. After returning to China, the complaint was Ctrip and the communication was resolved in the past two months. As an old customer, as a diamond customer, I feel a little disappointed.
Luar biasa
107 Ulasan