Is Arenas Resort

During my stay at Is Arenas Resort, I encountered several issues that affected my overall experience: General feeling: The hotel appeared abandoned in many areas, with common spaces showing clear signs of neglect. Despite the size of the hotel, it was disappointing to find that bicycles were available for rent at an additional cost. This seems unreasonable given the resort's amenities. Room Cleanliness: Although the room was large and spacious, I was disappointed with the cleanliness and maintenance. Some issues needed attention, the linen sheets were dirty. Food Service: The breakfast offered a nice variety of dishes, but the service was slow, and I had to ask multiple times to get a coffee. Also in general the restaurant hours are very short. Don't expect to be able to order any decent food after 3 pm. We had frozen pizza in Italy.. and sandwich from the deli... Customer Service: The staff seemed unresponsive to our concerns, which added to my frustration. I expected a higher level of service, especially given the resort's reputation. This is not a 5* hotel!! Refund Process: We booked the hotel through booking. They used this as an excuse to not refund us. We stayed 1 week and left after two days. Our friends who booked through their website got a refund... After negotiation, they offered a refund for one night due to the issues if I did not post any comments. The arrangement for this refund has not been honored, leading to this. Overall, these experiences significantly impacted my stay, and I hope the resort can address these concerns for future guests.

Just got back from a wonderful stay at Is Arenas Resort. The staff is warm and welcoming, the beach and pool are peaceful and spectacular. It was a wonderful stay, and the staff went out of their way to make sure we had a great experience. My massage at the spa was hands down the best massage I have ever had!

Wonderful place, everything great, very friendly and efficient staff. Food is fantastic and the atmosphere was very welcoming. Off the beaten track, difficult to find in the dark (could do with better and larger signs).