Sant Alphio Garden Hotel & Spa

The hotel location was perfect if you want a quiet relaxing break. A 5 minutes stroll to local supermarket , restaurants and beach.A bit further afield 20 minutes walk away is the Centre of Giardini naxos which has safe barhing in the sea and multiple restaurants and cafes. The hotel is set in beautiful grounds and is kept extremely clean. My room had a balcony and large shower/ bathroom. I stayed on bed and breakfast basis so can't comment on the evening meals which other guests had mixed views on. There was an option to pay for set menu for 45 euros. Continental breakfast . All staff very helpful . When my transfer bus was late , they helped me . Similarly when the safe jammed, it was swiftly resolved. My suggestions for improvements would be to have more fresh fruit ( not tinned) and fresh beverages ( not a machine). Sunbeds and pool towels should be included for free. A l8vely relaxing break.

Part of group tour. Menu limited, no vegetarian options, no protein at dinner, had same option for starter and mains on one occasion. Waiting staff really did their best but food offered had not been thought through. A vegan would have not been able to get any protein here at dinner or breakfast. Just not acceptable these days. Room small but OK, old uncomfortable sheets straight on to not great mattress, bathroom small, shower TINY and more like a trickle of steam than water...not great if you have long hair! Pool area pleasant but sunbeds very uncomfortable, don't go flat, have fixed upright head end...not great for the spine at all. Some people were in rooms the floor above a function room on a weekday. A loud birthday party apparently kept them awake for many hours. Not acceptable, particularly midweek and having guests spending long days travelling. Would not choose this hotel if booking independently.

Wow! What a lovely hotel for our family holiday in Sicily. The room was large and comfortable. I slept really well. We were half board and not disappointed. The breakfast provided a huge variety of Italian breads, meat, cheese, eggs, fruit, sweet pastries and cereals catering for all tastes. The dinner was 3 courses plus bread. There were many choices and I opted for the fish most evenings and it really was delicious and large portioned compared to UK. I was pleasantly surprised! The hotel offers everything you could want from a 4* hotel plus more. It has a lovely, deep pool and plenty of sunbeds, it is close to the beach and local shops and can easily go on trips to Mount Etna, Taormina etc. The service we received was brilliant both at reception - thank you to Guiseppe and Valentina - always amazingly helpful and friendly . The waiting staff were attentive and kind - thank you to Mohamed, Luca and team for their excellent service. It was lovely to see the hotel owner joining guests for dinner. Again, a lovely gentleman. Only recommendation I would make is to offer a couple of evenings of music by the pool as I think it would make a magnificent hotel a little more amazing than it already is. Thank you so much for a brilliant holiday in an amazing and beautiful country of Sicily. I highly recommend this hotel and can’t wait til my family and I return! xx

As part of a small group, we stayed at this hotel. We were given the worst rooms at the back of the hotel which were overlooked by the path to the beach and in desperate need of refurbishment. No curtains, only nets and a shutter that noisily pulled up and down. We are seasoned travellers, but THE BEDS IN THIS PLACE WERE THE HARDEST AND MOST UNCOMFORTABLE WE HAVE EVER EXPERIENCED. I stripped off the bottom sheet and covered the matress with the douvet after the first night, which helped a little, but my partner and I both had aching backs after three nights on these beds. The shower room was miniscule and there was mould round the bottom of the shower and the door was broken. The waiters were rude. The bar staff were bad tempered and curt. The drinks at dinner were overpriced as we were the drinks at the bar.

Friendly staff especially in bar and restaurant. Giuseppe a credit to the hotel. Rooms badly in need of refurbishment. Black mold in tiles in bathroom. Balcony tiny, table rusty and plastic chairs dirty. Food was mediocre. Coffee not great. Indoor pool and spa good.

Our group of 24 arrived after a long journey from the Amalfi coast. Although the check in staff could see I was using two sticks and struggling to walk, they allocated me room 509, some considerable way from the reception, bar and restaurant. I could not open the door to my room, and neither could three of my neighbours, so I had to walk back to reception. I asked if I could have a room which wasn’t so far away but was told no. One of the staff managed to open my door and said next time I couldn’t unlock it, call reception. How I could do so was not explained, as the telephone was inside the room. I said that getting up the many stairs to reception would prove difficult and she told me to go through the garden next time. This was unhelpful- especially as we had torrential rain the following day. She said I should pack my case and see her the following morning, when she would try to get my room changed. This didn’t happen, as her colleague at reception the following morning told me she had been wrong and he knew the room availability situation better than her. No room was free. He also asked why he wasn’t told of my disability (and his manner could have been friendlier). But I usually manage in other hotels, and had not anticipated either a sudden bout of sciatica or a journey to my room involving two flights of stairs and such a trek. Room 509 has no view and is below the level of a path which runs past the window. People stopped and looked into the room, so I had to lower the shutters. The noise at night was awful: shouting outside, toilets flushing, snoring from another room. The shower was not clean. They offered me a change of room for my final night but by then I did not trust them to deliver and couldn’t face the upheaval. The food was good and restaurant staff efficient, but the barman didn’t seem to notice women waiting to be served. The hotel has some lovely features, and I’m sure my experience was not typical, but for me it was a disappointing end to a wonderful holiday and a little more empathy from the reception staff would have been welcomed.