itsjan1957
28 Agustus 2024
Such a disappointment, arrived just after 2pm, checked in ok, reception staff efficient. Asked if we had missed lunch (we had) but were told snacks were available at the pool bar. Went up to our sea view rooms but in the whole of the hotel our rooms were the only ones to have trees mostly blocking our sea view. Quick unpack and down to the pool bar for drinks and snacks, sadly the snacks were a choice of a prepacked salad, a prepacked sandwich,a prepacked bowl of fruits, this was everyday throughout our stay, none of it looked appetising and it just sat in a cooler all day. The pool area was overcrowded, not enough loungers to go round and despite 'the rules' many had towels on them way before 08.30am the allowed time. No entry into the pool until 10.00am, and everyone had to get out by 6.00pm (the lifeguards hours) which in principle is sensible but the lifeguard sat at the back of the area and didn't seem to be aware of pool activity anyway. Dinner unfortunately wasn't very hot, there was variety in the mains and salads but the desserts consisted of mousses and a couple of small cakes, there was some cheeses and salami but for the first few days no crackers. The waiting staff were efficient, not particularly friendly other than the maitre'd who was welcoming and helpful. There was absolutely nothing for children to do and the 'entertainment' very much for adults, a violinist at the pool,a pianist in the bar etc. As for the bar, one of the staff would be our main reason for not returning to this hotel. Hostile and rude he managed to make us feel totally unwelcome, pouring drinks just seemed like too much trouble. Other guests were also commenting about this man particularly as he seemed to look down on the AI guests. We have stayed in Protaras several times and should we return we would opt for tried and tested rather than break the budget on the unknown.
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