Let me save you hundreds of euros and a few tears: DO NOT STAY HERE. We’ve travelled extensively, rarely complain, and usually find the good in even the roughest of travel hiccups. But this “5-star” disaster left us shocked, exhausted, and hundreds of euros poorer. Night One: A Masterclass in How to Ruin a Holiday We arrived hoping for peace and comfort. What we got instead was a loud, broken vent in the room that sounded like an aircraft preparing for takeoff. Not a wink of sleep. When we brought it up, we weren’t met with apologies — no — but with repeated pushy attempts to upsell us to another room. “Only 50 euros more!” they chirped. You can’t make this stuff up. Making a Pregnant Woman Cry What really stings is how they made my pregnant wife cry. The staff (and I use that term generously) were arrogant and dismissive, talking over her, refusing to show even a shred of empathy. And when we asked for a refund for the two remaining nights because we were desperate to get out? “It’s against our policy.” Oh really? Is basic human decency against policy too? “I Know Hospitality” — LOL Special mention to the older woman at the front desk, who claimed to “know hospitality.” If by “hospitality” she meant eye-rolls, stonewalling, and a smug smirk when you ask for help, then yes — she’s an expert. Honestly, if Gordon Ramsay had walked in, she’d have told him how to run a hotel. (And probably tried to upsell him a different suite.) The Hidden Extras & Empty Halls Want to park your car? That’s extra. Want to leave your sanity intact? Too late. The hotel was less than half full in the height of summer, and now we know why. We ended up walking away from over 700 euros just to escape. That’s how bad it was. Anticipating Their Copy-Paste Response Oh, and if you’re reading their response to this review — don’t bother. We can already predict the corporate nonsense: “We offered two alternative rooms and followed our procedures…” Yes, you did — at an extra cost, with zero compassion, and maximum attitude. Spare us the PR spin.
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