We would just like to express our extreme disappointment in your guest house. Our booking was on Sat 24th June 2023. We paid for 2 rooms, 1 with a King size bed. The other full room for our 14 year old daughter. Not a cheap excercise. But we were happy to pay as your website made it look amazing. 1. We arrived, not 1 person to help offer carry our luggage. 2. We get to our rooms, we have not been put next to each, which I specifically phoned and asked for, as our daughter is only 14. 3. Our room was not a King size bed, we specifically phoned to make sure of this. It is always a prerequisite when we book anywhere. The worst part is that your manager didn't know that 2 singles beds pushed together is a King size bed. 3. Bedroom wall had damp, pulling off the plaster and paint. 4. An old ladder right outside our door for the duration of our stay. 5. Mould on the inside of the shower window, which is a health hazard. 6. Two guests but only 1 dressing gown. 7. Mould on the shower walls and ceiling. 8. Bottom of bathroom vanity peeling and damp. 9. U can't fill the kettle at the bathroom sink as it can't fit under the tap. 10. No alternative milk at breakfast is oat, almond, soy. We feel that this accommodation which advertises 5 star rating was a complete waste of money. We would like some feedback please. All pictures were attached to email.
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