I booked this hotel via ********** for 14 guests from 9 to 14 May 2024 for the ice hockey World Championships; 6 rooms for the period, and reserved in August 2023. Inexplicably I received messages yesterday telling me that all the rooms had been cancelled because “of an error processing my payment”. I had made the reservation and guaranteed the booking using a perfectly valid credit card, on the basis we would pay on arrival. Previously where this has happened, I understand other hotels contact the person requesting an alternative method of payment. In addition, strangely the note was sent to me in Russian. I have emailed the hotel and had no reply. In addition there is no answer to their telephone, with an answerphone message continuously leaving a message “we are speaking now, hold on please”. With many hotels now fully booked for this period, we frustratingly now have to find somewhere else. I would urge anyone to use caution booking this hotel.
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