Premier Inn Portsmouth North Harbour

The reception staff were very helpful, and the accommodation was very good. Clean and comfortable. The room has windows that open - I wish more had this facility. I have given only four stars as the breakfast at the adjoining Beefeater was well below standard. Perhaps they were just short of staff? We arrived at around 9.00am, and waited for someone to seat us - you were asked to wait for this. We ordered the cooked breakfast by checking a tick box of choices. We were pleased that the breakfast was cooked to order - but not when it arrived. The fried egg was raw on the top, and having been told the plate was hot, I turned it over hoping that the hot plate would cook the top. No, the plate was actually cold. Had the egg been cooked as much as the rasher of bacon, it would have been rock hard. My husband ordered an egg with his breakfast but that was completely missing. Nobody came to the table for us to seek help, and we couldn't see any waiting staff to ask. When our plates were cleared, and my plate was still almost full, the waitress didn't ask why. When we told her about the problems, she apologised and offered to get my husband an egg. Bit late by then. Back at the Premier Inn, the receptionist refunded the £10.99 pre-paid charge from our bill. This does sound a bit whiney, but just to give a warning about breakfast. Happy to stay there again because of the helpful staff and good room.

The staff were very polite, they were very helpful they could see i had a disability and immediately offered to change my room as I was originally booked in an upstairs room but there was no lift, they promptly changed the room to a more accessible one, they also let me know that they were there if I needed any help amazing staff.

Everything was amazing. A completely faultless stay. The best premier inn I have ever stayed at, and I’ve stayed at A LOT ! The hotel was easy to find. Car park was big and free to park (just enter reg on arrival at reception). The lady on reception was friendly and helpful from the start. People were more than accommodating with the request for more towels and room cleaning etc. The day we didn’t get our room cleaned, the cleaner still gave me everything I needed, extra large rubbish bag, toilet roll, towels. The room was clean. The baby’s cot was already made up, with appropriate cot mattress sheet, actually designed for the mattress (not just a folded bed sheet like I have experienced previously). We were even given nappy bags in the room, such a lovely extra touch. Tea and coffee in the room, with extra available on the reception desk. It was an amazing stay and I will definitely be back. Really well priced as well. Completely faultless. Thanks so much.

Really lovely hotel, the room was clean, parking was good, knowledgeable and friendly staff. Felt safe as a solo traveller. Only gripe is lack of signage as there are 2 Premier Inn’s close together but still 5*. Did not use the Beefeater but reception offered to make reservations for anyone wanting to use it.