Hotel Fasano Trancoso

Excelente hotel. Serviço impecável, comida muito boa, instalações ótimas. Hotel para voltar.

The hotel is in a beautiful location, it’s well designed, the rooms, pool area,spa and restaurant are all simple but very comfortable. Overall we had a really lovely time and enjoyed the hotel but there is definitely room for improvement on the service. A lot of the team don’t speak English which is not an issue but may account for the lapses in service. They are all kind and try to be helpful but it was clear that some of the customer service training is inconsistent. Some areas for significant improvement are: Arrival experience - we arrived at 4am and the welcome was not great. We were all asked to fill in forms even the 10 year old even though they could tell how tired we were and could’ve done it in the morning. It was also chaotic. Restaurant- food was hit and miss and so was the service. Dinner was particularly poor - inedible pasta and risotto . The buffet was really excellent but any ordered food or drinks Most often didn’t arrive or was very slow. Activities - there should be better information about activities- if we had known about the boat trip we would have done it especially if they gave us a bit more information. The service by the pool was excellent. The team were very helpful.Our only issue was the main pool being used by the kids club (were were with a 10 year old so we’re not anti child) but they were really noisy playing organised games and they should have gone to one of the other three kids pools.

Overrated and overpriced resort wannabe. Nature and location are great, villa ideas good but they extremely dark and very basic. Absolutely nothing luxurious inside The gym are one big nice , but almost empty space. For a resort you expect more activities. Services are very up down and extremely individual. Guest relation persons are super cool and tried their absolute best to make your stay great and battle to help with mistakes from colleagues.