Hotel dengan Bar di Porto San Paolo

Rooms are clean & comfortable, the showers were disappointing as it is a narrow plastic cabin. Shower gel & shampoo were only provided the first day & in a very tiny quantity. Rooms don’t have an iron nor has the reception which is a tad surprising & disappointing. The staff are very friendly & helpful despite the communication issues as we speak very little Italian & most of the staff don't speak any English. The pool: the hotel page says it has a seasonal swimming pool & 2 beach bars which is not the case. When we asked we were told “They are in other locations”. The hotel’s page & our booking both say ”cooked-to-order breakfast” included which turns out to not be the case. At the checkout, a receptionist asked us to pay for all the breakfasts except 1 coffee & 1 croissant each. Obviously, we disagreed as this was included & paid for. They then changed their version & said we only need to pay for orders after 10h30 without any signed or timestamped receipt as one would expect from a decent hotel. We had a few dinners & drinks at the restaurant & we were given a bill every time & the payment was made straight after like everywhere. The breakfast misadventure was an exception, why do they hold this until checkout & without any signed receipt? Is this intentional or just amateurism? I can’t tell. Also, the hotel was not able to provide us a checkout bill like other hotels. They said ”they don't do this” The receptionist also declined to give us a passport until they check that ”nothing is stolen” as she said!