Hotel dekat River Douro, Porto

Fantastic. Simple and easy check-in with fabulous customer service. So helpful with wonderful advise and directions for excursions in and around Porto. I especially liked the ice-cream station and the helper there for late night snacks to take up to my room which was also fabulous.

Stunning-after a disappointing trip into Porto with cranes, building work and scaffolding everywhere in the city it was lovely to come back to peace and quiet. Everything was modern and clean-perfect

Loved staying at this hotel. Upon arrival staff was enthusiastic to greet us and give essential information to enjoy our stay in Porto. We were recommended to a restaurant called O Fado which was local cuisine with traditional local music,Fado Rooftop views of bridge and river. Charming area. Tram is accessible right outside. Great breakfast.

The hotel had great service, including hotel information at the front desk! The breakfast area overlooks the city of Porto and has a great view. This is not limited to this hotel in Portugal, but there are no slippers or toothbrushes in the room, so you need to bring your own. If I have the opportunity, I would like to stay in an upgraded room.

Receptionist greet with a friendly smile and told me that the room is ready, a very nice staff escort me to the room and introduce the rooftop bar and explained clearly how to use the elevator. The room is spotless clean and give you a tranquil feeling which is exactly what I need after a long fight. TY e shower is so good and modern, strong enough water flow. The buffet breakfast is superb with different kinds of bread, cereal, home made yogurt, smoked salmon, scramble eggs, tomatoes, little sausages, potato harsh brown, many kinds of cold cuts and cheese, greens, etc. the bar food is good as well!

The hotel facilities are well-equipped and very new. The room hygiene is very good. The breakfast is average. There are very few hot dishes and the coffee is terrible. The most disappointing thing is that the hotel is in an awkward location, which is really far away from the core attractions. , it takes about 50 minutes to walk (there are many slopes up and down). The hotel itself is on a very high slope. You can only get in and out by taking a taxi. Ctrip's description of the hotel is very misleading and very unreal.

A very satisfying accommodation experience. The room is large, the front desk speaks good English, and the hotel breakfast is cheap and delicious.

The location is convenient, and it is convenient to take a taxi to various attractions and restaurants (Taxi is very cheap in Portugal). The check-in is fast, the service is very good, and the room is very clean and comfortable, because there are three single beds in the triple room, if there are three people, it will be better than only A room with a double bed or an extra bed is much more comfortable. The only small downside is that the sound insulation is not particularly good.

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Rooms interior is not very new, but hotel is in great location, easy to get to all the spots(walking distance), staff are friendly, highly recommend! Would love to stay in again next time~