Hotels near Luís I Bridge, Porto

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

The location is very close to the river, which is quite convenient. However, it takes more than ten minutes to walk to other attractions. The service of the front desk guy is very good. If there is no elevator, he will help you carry your luggage up. There is no room card, mainly the password to open the door. The room setting is quite good, the stone pillars are very impressive, but it is really cold in winter. The old-fashioned windows do not seem to be closed tightly and it is very cold at night. The shower room is very small. Anyway, I like the decoration style, but I can't sleep well. The room has kitchenware, refrigerator and sofa, and the design is quite good. There is a coffee shop downstairs, but I haven't eaten there. By the way, it is very noisy at night. There is a tunnel next to it, and there are people roaring motorcycles at night. Generally speaking, it's okay, but I'm not particularly satisfied, but it's okay for this price.

We had one of the most comfortable and enjoyable stay during this trip. Eurostars Porto Douro is strategically located along the river, and has a scenic view of the iconic Luis I bridge. We booked the room with balcony view and it was beautiful. Staff were friendly and the room was cozy and comfortable. Like the little notes that the hotel placed in and outside of the room to ensure room is cleaned and all ready for us. Check-in process was fuss-free too. Thank you Eurostars Porto!

The staff is very friendly. They responded to the customer's requests as much as possible. The location is good, but the breakfast was a bit disappointing, and above all, the hotel is old and the facilities are outdated. I thought I would never visit again after seeing brown rust coming out of the toilet water.

the location is nice, the staffs are too! One of the lady came to help us even her legs is hurted, we really appreciate that. But the lady in the morning doesnt speak English which caused chaos, but we solved it by google translate. Nice room with low budget ;)

we were happy to have booked this hotel which is right in the center of everything. Our room was well designed, furnished, and functional. It is clean and our unit facing the square. Yet it is not noisy at nights for a good sleep. The receptionists are helpful and friendly. We love the bar serving good wine and beer and the it is relaxing after a long day out. The breakfast is superb . We love their portugese tart placed at the reception counter. Will surely recommend to our friends to use this hotel .

Room size acceptable but again like quite some hotel we stay; we don’t like the bath area as water get easily spilled outside to the sanitary area. The reception is very helpful giving us good advise how to move around to the places of interest

Nice hotel, clean and 20 minutes from the center. Small downside: access to the indoor swimming pool for a fee and in the morning at breakfast time the background music is too loud despite my request to turn down the sound.

The location is good. There is a supermarket and a fast food restaurant. The contact area is a bit dark and the appearance is a bit old. It is easy to wonder if you have booked the wrong place😁. The room is not big but clean. There are some small restaurants downstairs of the hotel.