Premier Inn Porthmadog

We found the hotel clean and comfortable but the reason we would highly recommend this hotel is the staff. The staff were very kind, accommodating and friendly and made us feel very welcomed 😊

Customer service is poor especially during breakfast which was disappointing. Limited table selection and staff with attitudes, slow clearing the tables and only took some plates away. Staff had poor knowledge on evening offers and how to apply them on the till also gave us the wrong information for check out time.

Was treated very rudely by a member of staff. It was fantastic that the hotel was fully booked but if you know you are fully booked surely you plan and ensure that you have enough staff. Breakfast was a total disappointment not just for our group but for many other guests too!!!

Friendly staff very helpful. Great food and service. Plenty of choice. Could do with more parking I got the last space and loads came after me that couldnt get parked

Had a 2 night stay, rooms were to the usual reasonable standard, I felt somewhat sealed in as windows had no facility for opening, possibly for security as we were on the ground floor. Air conditioning stopped at sometime in the night and it became far to warm so we didn't have a goods night sleep. Major issue we've subsequently had is being fined for parking. Fine says time of 1530 which is when we arrived and the blue badge was displayed straight away. It was a hire car so we've had an additional admin charge of £35 to pay and we're still waiting for a commuication from the parking management company Horizon. We will be appealing but could do without the grief. Breakfast on day one was in very short supply, must have had a rush on before we arrived, second morning was fine. Ate there on the second evening and it was dissapointing, both had steak pie and the crusts were burnt, had to invert them as a knife wouldn't go through the lid. Pointed it out to a waitress and she just shrugged her shoulders! I've stayed at a few Premier Inns and will be again but not this one. Great location for anyone looking to have a trip on the steam railway.

Lovely spacious room with fridge very comfortable surprise when entered the room 2 small bottles of prosecco and chocolate for my birthday very kind of premier inn.we always use premier inn.well prepared breakfast and nice seating area thank you again from my self and partner.