Elluk East Studios

I had a really lovely stay at EES. The couple living on site were very friendly and helpful. It was very easy to catch a bus into town every morning. It is next to Nasama resort which has 2 restaurants and if you'd like to try some traditional island food, there is a food stall with a variety of local food sold by mama's every evening (locally known as vt20) - less than 5 minutes walk from the apartments. The wifi is really fast! Only one suggestion is that the bins outside the rooms be emptied every day. My bin wasn't emptied my whole stay (4 nights), and it started to smell really bad, attracting stray cats and flies.

Absolutely terrible experience – do NOT recommend Eluk East Studios in Port Vila. First of all, the bathroom didn’t even have a bin – which is just basic hygiene. Worse, there was a horrible sewage smell coming from the bathroom the whole time we were there. The glass back door was broken, and the air conditioning did not work at all in the tropical heat – totally unacceptable. Their so-called laundry service is a joke. The washing machine barely cleaned our clothes – we had to rewash everything once we got home. We only asked for new towels once (after going to the river), and now they’re using that as an excuse to refuse to refund our 20,000 vatu bond, claiming the towels were “too dirty.” Seriously? Isn’t it the hotel’s job to provide fresh towels when guests need them? To make it worse, they’re accusing us of breaking a window in the children’s room, when in fact the window already had issues on one side when we arrived. We double-checked everything before leaving – nothing was broken. Same goes for the toilet seat – it was already loose and moving when we got there, and now they’re blaming us for damage we didn’t do. This place is poorly managed, dishonest, and completely unprofessional. Save yourself the trouble – stay somewhere else. One star is being generous.

Clean and quiet property, very helpful staff, cold aircon, hot water, Amazon Fire tv, WiFi, pool and lounge area were nice.