Club Med Sandpiper Bay

This should be a condemned Reaort , they say under construction. That's a lie staff says the construction has been on hold for 10 months . The place is in absolute Shambles!! It's a total catfish with great advertising and website . DO NOT GO !!!!!

I made a reservation online and there was a mistake in the reservation as it only listed one person in the room. The room rate was $108 without taxes. When I arrived and told the front desk my son would be with me at nights since he was going to be at a soccer camp at the academy adjacent to the hotel. They told me they would charge me an additional $140 per night for my son to stay with me! So I called Wyndham central reservations and after 20 minutes they had it resolved and told me there would be no additional charge for my son. I went back to the front desk and the person there said he couldn't see the adjusted reservation on his screen. So I called Wyndham again and this time the agent came back apologized and told me he was furious because the front desk was so rude to him and would not make any changes. But the front desk offered to cancel my reservation for a fee of $900 and if I didn't want to do that I would have to pay the $140 per night for 6 nights ($840). When I spoke to the front desk again they said they would not do anything for me. I called Wyndham again and they said the hotel would not make changes. So I went back to the front desk and told them I would pay the fee as I had no choice. Then I asked them to print out a copy of my reservation so I could see how much they were actually charging me and they would not do this for me. My son and I get to our room which was supposed to be two twin beds and two day beds. There was only one bed in the room. So I called the front desk and they said they can't hear me so I hung up and called back now they wouldn't answer. So I called from my cell phone and the front desk manager, Kyle, answered. When I told him that we got the wrong room he told me that two twin beds is the same as one bed in this resort. He offered to upgrade me for a substantial increase in rate then he said there was nothing he could do because he couldnt get information on his computer. He connected me to Wyndham again and they said they would call back in one week. So I gave up and went to the hotel dining room for dinner. The food was horrible. The cheapest possible food I can imagine. None of my issues came from the fact that a portion of the hotel is under construction. So now I am paying almost $300 a night to sleep on a couch (they won't tell me how much I am actually paying). There is no excuse for rude employees. I used to be in the hotel business and I have held events at Wyndham hotels before. I will never hold another event at any Wyndham hotel based on the treatment I received at the Sandpiper. I fully realize I might experience retaliation but I want to make my experience clear.

Was supposed to be attending a wedding here in February 2025 - until others in the wedding went to book, and saw on the website the resort is closing! No warning, no call to the guests, or THE BRIDE!! I called the front desk and he said bottom level employees have known for a couple weeks and that upper management has known for months! And no one decided to call the bride/groom to let them know that their wedding, 90 days out, is cancelled! This trip has been planned for so long and we were coming from Ohio! Now they are not responding to any messages from the bride or groom and they have lost thousands of dollars! Disappointed, disgraceful, unacceptable, etc! Hope your “renovation” is worth it because you just lost TONS of customers!!