The Marmalade Motel

We thoroughly enjoyed our stay at the Marmalade Motel. It is a perfect stopping place to explore the numerous beaches on the Eastern Shore. Be sure to take advantage of their picnic, breakfast or charcuterie offerings! Would definitely recommend.

This room was clean and nicely decorated. The view was the best we had during our nine days of travel. But the communication with the nonexistent front desk (contactless entry) was most frustrating. The room had no toilet paper and no shower gel. When I sent an email to the contact listed, I received an auto-reply that she was unavailable for the next 60 days. When we checked out, I sent an email (in response to their email asking for “anything we could do to improve the guest experience”) suggesting that they contact their guests 30-45 minutes after they enter their room, to inquire if everything was acceptable in the room. They responded with a most condescending message, suggesting there were multiple ways for me to contact them. The implication is that I am responsible for making sure their room is properly cleaned and stocked, including toilet paper and shower gel?

As a former award winning innkeeper I know a thing or two about hospitality and how so many folks fail on a few points. If I was to design a motel for the 21st century, this would be it. The Marmalade Motel have got it all sorted. Very good bed, terrific pillows, spotlessly clean, quiet location, good shower, fridge and excellent media access. Our room design and paint scheme (Under the Sun) was simple but very clever. Excellent communication from Cheryl regarding local food allowed us to bring a picnic. We sat on the deck as the sun set and consumed a bottle of chilled wine. All this helped the evenings 'shenanigans'! My only minor question is why the fridge in the room was placed where it was as it really didn't help the flow of the room. Why it wasn't placed in the corner bemused me...and the only reason i could fathom out was that the power point was in the wrong place. The place is in the middle of nowhere so if you want nightlife don't come. Do come if you want to enjoy a small slice of wonderful Nova Scotia as it should be enjoyed.