Ponta Mar Resort

Right on the Beach What a fantastic resort. It looks like it was recently renovated, and the resort is superbly located within walking distance of the shops. A code of conduct on the website might be helpfull because another family, that stayed on top, came and sat right infront of our room, while playing musing on a boom box loud. We reported it to the guards, and they were reluctant to tell the people to stop. We also did not know that drinking alcohol on the beach was forbidden, but luckily a local advised us. The cleaning staff were fantastic and extremely helpfull and friendly. The kids play room is a fantastic idea. I see there is a basket ball hoop, and I think it will be a good addition to add it. Other recommendations: # add a dustbin inside the unit

Fantastiskt läge med potential till förbättring Fantastiskt läge precis vid havet. Vi fick ett renoverat rum. Stort och nytt kylskåp med frys. Dock saknas spegel i badrummet. Inga krokar någonstans att hänga upp t ex handdukar på. Ingen hand handduk. Endast en dusch handduk. Plaststolar att sitta på.

We definitely had a room with an amazing view which made up for a lot of the not so great stuff. The bathroom drains smelled all the time, thd bed matress was the hardest thing I ever experienced and over the 4 days we had either no water or no electricity or as in the last 24hrs neither nor. Hotel staff was friendly, the massage at the spa was brilliant and location was great.

The staff at Ponta Mar have ZERO professionalism. I booked our stay with Candido for 4 days and we agreed that breakfast and dinner will be included in the final price. During our stay, we were expected to pay for dinner as Candido did not process our booking correctly and he refused to take any responsibility for anything that he may have done. We ended up going out of our budget because of the incompetence and lack of professionalism. Furthermore, the waiters and waitresses at the restaurant have no clue what they are doing! We were given 3 menu's of which we were given no context and every time we ask about a specific item on the menu, the waiters laugh and have to go and ask someone for clarity. Our breakfast was always cold and we would wait for close to an hour for our food to be prepared. this shows that there was no training whatsoever! Our showers and bathroom basins were not cleaned properly. We are extremely disappointed with the customer service we received at this place and we would never visit again or recommend it to anyone else. If you're going on vacation to Maputo/Ponta De Ouro, DON'T GO TO PONTA MAR RESORT!!! YOU WILL REGRET IT!

The resort is clean and the service is excellent. Beautiful views and very clean On days when the weather is bad, would be nice if there were activities that the resort offers. Food was also good albeit a little expensive