Premier Inn Eastbourne (Polegate)

This was one of the worst hotels I have ever stayed in. I booked the Premier Inn as they are usually clean and fresh, but the Polegate one seems to have dropped off the radar. It was so drab and dated and our room absolutely stank of cheesy feet! There were a few of us staying there for a wedding and everyone reported the same feedback. I had breakfast on the first day but it was such poor quality, I cancelled it for the second day.

Staff at reception were friendly, room was perfectly clean. Room would benefit from air con but a fan had been provided that was adequate. Breakfast was really good and staff again friendly.

Really lovely helpful staff but it needs an upgrade . All the carpets are stained . No lift, so we struggled to get bags up stairs . Noisy fans rather than air conditioning . Lots of MacDonald’s rubbish around the front . Good breakfast but evening meal choice was very beige and all drinks were in cans . I guess the building work next door is part of improvements being made . Hope it sorts this out !

Stayed at many premier inns including this one before this latest visit. Have to say it was a little disappointing. I really don't underatand why they are giving preference to building a new annexe rather than concentrating first on updating existing rooms. This has to be the worst room experience we have had at premier inn. Table lamp not working, matress on bed in need of replacement, sheet on bed not big enough, lid on bin in bathroom did not close down. Also at breakfast on the first morning the milk at the tea/cofee machine appeared to be off because we had white lumps floating about on top of the tea.

This is a reasonably priced hotel in an uninspiring location, with good parking, quiet and reasonable rooms and decent food (dinner and breakfast deal was good value and breakfast in particular was good). Staff were friendly and helpful. On the negative side, the standard wifi is very slow, the rooms could be described as basic (no tissues, limited storage, seating, no telephone to reception). Most annoyingly the hotel is hidden away in a dip in Polegate Services. The image on the website gives the impression that it will be easily identified but on arriving at the satnav location it cannot be seen. Some better directions would be appreciated

The service was excellent from start to finish. It was only an overnight stay but, as I have breathing problems and this venue does not have a lift, I needed to ensure I had a ground floor room. I spoke to Barry W on the phone and he helped to accommodate me. He was also on duty at reception on the day of my arrival and was again helpful friendly and welcoming. My room was spotlessly clean, with all instructions needed on hand to ensure I had everything I needed. I didn't have an evening meal but the all-you-can-eat full English breakfast was delicious. The restaurant staff were also very friendly and helpful. All in all, I had a graleat stay here. Thank you Barry and all Premier Inn staff