Paradise Beach by Horizon Holidays

During reservation process, notify customers and give full transparency regarding noise levels from ongoing construction projects. We stayed in the penthouse apartment. The constant construction noise from next door, early morning until night, made our stay unbearable and not worth the cost. We were woken up early every day from the ongoing noise and could not relax. Despite requesting compensation, our concerns were ignored. Ignoring customer feedback without taking action is unacceptable. Extremely disappointed with lack of consideration when requesting compensation. We had booked months in advance, we would have never known before arriving that there was renovation works with drilling, heavy machinery, workers shouting, they would have clearly known there was and did not care to inform us. Had we been informed, we would have never chose to book and not choose to spend our money here. We had no orientation session upon arrival, the resort manager only turned up the day after we arrived. Overcharging €95 for an airport shuttle per way when airport is only 16mins away whilst a taxi for two cost us only €28 is unreasonable. There was a lack of food options, the resort lacks a restaurant/bar, on-demand chef service or food delivery, in house chef services require booking 2 days in advance, whereas other resorts provide breakfast and dining options on-site. Lots of mould in the bathtub and encountered a large cockroach crawling out from under the fridge, cockroaches are known to spread harmful bacteria like listeria, and is particularly dangerous for pregnant women. Sadly, this stay did not match the price or quality we expected. Recommend that you can find better with the price we paid.

Stayed in a 3 bed apartment for 4 nights. Overall really pleased and would stay again. Pros: - Modern, clean - Very spacious - Large balcony with good seating - Beautiful view of the beach from the balcony - Peaceful and quiet - Plenty of wardrobe space - Very well equipped kitchen including dishwasher and washing machine - Each room had its own bathroom - Beautiful beach location - the beach is quiet and clean with nice sand. Allocated sun loungers for each apartment - Gated premises with 24 hour security Cons - not many but worth mentioning: - Sunloungers need some attention, quite a few were tatty (still useable but some only just) - Aircon in the master needs to be a lot better, it was quite warm at times. The main area and other 2 bedrooms fine. - Pool is on the small side but fine otherwise - Location wise there is a supermarket near which is good but if you want to eat out at restaurants there aren’t many. Blue Bamboo and Le Jardin de Beau Vallon are both very nice and only a few minutes in the car but other than those we struggled. Potentially not an issue if you intend to be 100% self catering

8 jours au paradis du Paradise Beach de la Pointe d’Esny. Superbe penthouse, tres bien équipé. Résidence les pieds dans l’eau, plage magnifique calme, personne dans l’eau ! Jardin et infrastructure agréable, piscine bien utile les jours de grand vent, car situé à l’arrière. Parking sécurisé, gardien 24h sur 24. Quant au personnel, le top du top, mention spéciale pour Martine notre housekeeper qui cuisine aussi très bien et a Jashvani, notre concierge en chef, toujours là pour répondre à nos questions. Seule petit bémol, l’appartement mériterai un « petit » rafraîchissement de certaines pièces. En conclusion des vacances calme dans un environnement exceptionnel. Merci Horizon ! Bruno