Ulasan Terme Olimia - Hotel Sotelia

I recently stayed with husband and 2 children (3 and 1 year old) at this hotel. We booked 2 interconnecting rooms, for 4 nights. We chose the Sotelia due it advertising itself as being "family friendly", but well... As soon as you get to reception you're met with a flight of stairs to get to the mezzanine, where the lifts are located - the same stairs you have to take every morning and evening to access the restaurant...not ideal with a pram. There is a service lift from ground to mezzanine, but not offered to guests - only for luggage / concierge / disabled. In addition, the hotel has an indoor tunnel to connect it to the spa, but it is full of stairs and no lifts or ramps, making it useless for parents with young kids with prams or disabled people. The rooms we had both had cobwebs in the bathroom and one room even had someone's hair in the bathroom (found on the sink and the toilet seat). The bathroom floors were not washed once during our stay (i know because there was a sticky stain my eldest created on day 1 which stayed there through the holiday) - nor was a piece of toilet paper picked up from behind the toilet. The spa treatments we tried from the hotel's own spa were not tip top, either. The shoulder, back and neck massage with foot and face massage was way too light (despite me repeatedly requesting more pressure i was being carressed by the masseuse), but the worst part is that the lady had long nails with some nail art on her thumbs which scratched me each time she applied any pressure to my skin. The facial i had was nice, except a gel was put on my eyes, followed by some oil / masque (not sure tbh) also on my eyes...causing my eyes to water for the rest of the day. For a hotel in a thermal spa you would expect this to be their bread and butter and for it to be one of the better treatments of my life, but it certainly had lots of room for improvement. When i pointed out the long nails after my massage, the spa receptionist said she would pass that on to the masseuse...and that was that. Last, but not least, on our check out morning, at 7.22 AM, my husband and i heard our bedroom door open and someone come in. They then left the room, and i rushed out to see who it was - it was 2 maintenance guys and one of them just said "sorry". N.B. check out time is 11 AM, and we had the DO NOT DISTURB sign put on our door!!! After my husband spoke to manager this morning, the manager (Franci) apologised and offered us a 50eur voucher. Sadly we won't be able to utilise it as we live abroad, and my husband explained that to the manager, but there was no other remedy offered - in my mind he could have taken that off our recent stay. On a positive note, the hotel's indoors kid play area is good for young kids, especially handy on a rainy morning, and the animators (whom i believe work for the entire complex, not just for this hotel) are excellent - Lia i believe was her name, really stood out. It is also worth noting the hotel was very gener