The Emporium Hotel Plovdiv - MGallery Collection

Stayed in Plovdiv September 6th for 3 nights . Our flight was diverted to Sofia en route so we were late arriving at the hotel. My partner was waiting for me in Plovdiv and was very kindly given access to my room on my behalf (I sent ahead my booking information and ID). Pamela was very courteous in sorting parking for my partners car and giving him a guided tour of the hotel and its facilities. Yani(Slav?) welcomed my colleagues and I and proceeded to check us in seamlessly with no issues - it was appreciated after a long day working. The room (221) was simply stunning , quiet , clean and really well appointed. The lighting was great and had all the amenities of a 5* hotel. Great products , nespresso machine , fridge , bottled water etc. My room during my stay was serviced daily and with such great care and attention. The lady housekeeper works extremely hard in her role - thank you Breakfast was a great experience, the gentlemen working in there are very well trained and nothing is too much trouble for them. The breakfast has a small buffet but also an extensive a la carte menu too that you can order from. The coffee was wonderful as was the freshly squeezed orange juice The bellman Bashir was very smiley and always on hand to help - I hope he reads this and knows that he works very hard. Last but not least is Dimitir on reception. He is extremely competent and excellent at his job. Everyday he greeted us with a smile that was effortless and went above and beyond to check we were enjoying our stay in Plovdiv. One evening we were struggling to get a taxi and he called numerous companies to no avail. Finally a car arrived and he came out to talk to the driver and give him instructions on where to go. Really great service. You can tell that he is proud of his work and it really shows . Please congratulate Dimitir on a job well done This hotel is the best in the city by far - the service is great and the surroundings are beautiful . Cannot wait to return!

I constantly travel for work so good to see a great hotel like this. Friendly staff who speak good English. Hotel is clean and welcoming, the room is modern and well laid out. Loved the place and the feel of it. Had a drink by the bar and the barman was so friendly and helpful. I think the staff will help you in any way they could.

I wanted to take a moment to express my heartfelt thanks for the wonderful stay I had at your hotel. From the warm welcome to the exceptional service throughout my visit, every aspect of my experience was top-notch. The attention to detail and the care provided by your staff made my stay truly memorable. Looks like there is a new Management . Strongly recommend ! Thank you once again.