James B
16 Oktober 2024
Mixed Stay at Ura Jardín del Atlántico Hotel, Gran Canaria I recently stayed at Ura Jardín del Atlántico, and while there were some positives, the overall experience left much to be desired. Room Quality The rooms themselves are spacious, which is a plus, but they come without air conditioning—a surprising omission given the high temperatures. To make matters worse, the hotel charges for a fan, which felt unreasonable. Although the cleaning was regular, the standards weren’t great. I kept finding long dark hairs around the room, which, as a bald man, I can confidently say weren’t mine. Additionally, the beds are singles and don’t match properly, so creating a functional double bed was impossible. Restaurant & Food The food was generally okay, but nothing special. While most of it was edible, the lack of proper labeling was frustrating; some dishes were missing signs altogether, which made meal choices difficult. The real highlight here was the restaurant staff, who were incredibly hardworking and went above and beyond to provide good service despite the circumstances. Location The hotel is fairly well located, about a 10-minute walk from the Yumbo Centre and 15 minutes from the beach. There are plenty of shops nearby, which is convenient for guests. Facilities & Maintenance Unfortunately, maintenance work was ongoing during my stay, and the constant drilling and noise were unbearable. It was impossible to enjoy a quiet moment, let alone a lie-in, as the noise began early in the morning. This significantly detracted from the overall experience. Service & Check-In/Out The front desk experience was also disappointing. They request a €50 deposit upon check-in but were unable to clearly explain what it was for, leaving me uncertain whether I’d get it back until the day of checkout. As for a late checkout, when I inquired, the response was almost dismissive, with no flexibility at all. Conclusion While the location is good and the restaurant staff were fantastic, the lack of basic amenities (like air conditioning), the noise from maintenance, and poor communication regarding deposits and check-out policies made for a less-than-pleasant stay. It’s a budget-friendly option, but I’d recommend looking elsewhere if you’re after comfort and a more relaxing holiday.
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