Hotel Bintang 3 di Playa del Carmen

Nice little hotel, 3 blocks to the fifth Ave. a quiet area, nice restaurants near the downtown, good breakfast, the only cons here was the air conditioning doesn’t work, but the person on charge provided a new upgrade room. The hotel have potential but needs an exterior updated. The picture is a vegan pizza just next door! Amazing.

The hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.

In general I had a great time, good location, different theme in rooms, the treatment of people at the reception is very good, the facilities need maintenance and a little investment, they look somewhat neglected. Breakfast is good but very late.

A woman travels alone and finds a good location and finds it !!! The room was white and clean and tidy. It was better to have a slide door between the living room and the bed room and between the bed and the closet. There was a separate guest toilet so that couples and two friends could travel comfortably when sharing a room. Even the shampoo and body wash scents were luxurious herbs. The kitchen is fully equipped with cooking utensils, washing machine, dryer and dishwasher. I just need to buy all the detergents !!! The jacuzzi was even better in the open air and I was very reluctant to go to the beach because I was traveling alone. Breakfast was eaten at the cafe in the building, but the amount was small but the service was clean and the working people were good. It was uncomfortable that there was no iron board !!! I booked one day first and liked it and extended it one more day. It was a little expensive compared to other places, but I want to use it again!

I reserved a room via Trip.com for the Reef Playacar at a good price of about $168. But when I checked in with my fiancé, They told me the room was for only one person and that it would cost another $120 for her! The lady at the front desk was not very understanding at all and said she could not modify my reservation… I said we did not knew need any kind of meals included, but she did not help us at all.

The hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.

Pluses Good Location Cons Elevator damaged, they gave me a room in the 3rd floor, wasnt fun to bring up luggage Poor breakfast A/C in bad condition No hot water in the shower Hot water in the pool, it is so small that water is hot due to the sun.... No parking available, you have to go and park in a public parking place Overall pretty bad condition of the premises... good for 1-2 nights ...

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

The hotel is excellent for value for money, has good facilities, all that was missing was a fridge in the room ... Besides, the structure makes you very comfortable. Recommend the hotel

This was a very nice hotel. We really enjoyed our stay here. I would recommend it to anyone. It’s very close to 5th avenue and ADO alterna bus terminal.