Mayan Monk

Worst vacation suite in Playa. The sheets were dirty and or missing. Someone broke in the door and it stayed in disrepair my entire stay (6 nights) despite maintenance being there daily to work on the broken elevator. Another day guests left up to 3 small dogs on the rooftop all day and night. The dogs destroyed seating and left feces and 5+ pee pads soaked. It stayed that way for 48 hours. In short anything that could go wrong did. If you are looking for a place to shower the sand off and sleep safely….this WILL not do. Water pressure is non existent and the rooms are dark humid and lacking the basics of comfort. There was a woman at the front desk whose name I didn’t get get who seemed almost delighted we were having such a horrible stay. She claimed there was no resolution and that if they had any cancellations we would be moved. Outside of the family with unattended dogs we saw no other guests during our stay. It’s a small building with no sound proofing and the elevator was broken so it was easy to keep track of which floors were occupied. I’m unsure of why she didn’t want to help or see how dangerous it was for the door to be broken our entire stay. I didn’t want to make a big fuss because our room and belongings was left unsecured every time we went to the beach or out to enjoy Playa. Christmas vacation nightmare.

I was moved to this hotel after another did not honor my reservation. I stayed for 7 days in June. The hotel itself is nice. It is a small cute hotel. The staff is very nice and the people I met there were wonderful as well. The reason I had to give the 3 rating I did is. I have never seen a hotel with water pressure in the shower so low. It has a nice shower with a big rain shower head. But when you turn the water on it literally drips. It takes a minute just to get wet. It was so bad. Also our room was nice and modern but it smelled like urine most the time. I’m not sure if it always smelled and we just got use to it after a while. But every time we came back to the room it smelled very bad.