Hotel Cielo, Playa del Carmen

We had a room at the top with a curved balcony (partial sea view). It was a lovely room, although very dark albeit there were light switches everywhere! The bed was comfortable and the shower was fine. The staff were pleasant and helpful. The only criticism we had was that the 'curtains' were like hanging rugs, once you took the tie-back off and they hung down they did not completely cover the window, there were gaps on either side. Luckily we had the top end room so no-one ever walked past but we noticed the rooms we passed on the way downstairs all had the curtains permanently down, probably so people could not look into their rooms. That said, the location was perfect (as long as you don't want to go to bed early!) and I would stay again but would request the same room.

Had the best experience at the hotel all because of Miguel. He made sure we were well taken care of. Best part of our night. The food was great but the service was better. Would go there again and again. Great experience highly recommended. You will not be disappointed

We stayed in January 2025, total 12 nights. Overall impression is very good. We loved the place and felt to be like at home. This is a result of relation we built with front desk stuff. I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described. I hope this can help to anyone who does care about same or similar details, especially to travellers with kids.

LOVED all the vibes at this hotel, from its location to guest services to its aesthetic. Location: It’s close to everything: bars, food, ice cream and transportation, and literally a block away from the beach, you can’t beat that. On the same block just a few doors down you can grab tacos from Tio Noys which is open pretty late. A little further away is Dona Paula’s but we called it Abuelas. Literally everything on their menu is fire. ALSO nearby is the ADO bus station where you can get a bus ticket back to Cancun airport for relatively cheap. I rode the bus by myself at 4 in the morning and had no issues Guest services: All the staff were incredibly nice and accessible through WhatsApp. Leticia helped me check in and she was amazing. My sis and her family arrived earlier than me and said that Beto, another staff member made recommendations for them to visit and we had the best time at the beach he suggested! Aesthetic. Loved all the vibes here. All the detail in the decor to the bathroom, the murals, terracotta and ceramic floors. It just felt so homey and welcoming. I don’t have trouble sleeping with noise so I had no issues but my sis had her mother in law with her and she had trouble sleeping due to music and people from all the clubs nearby. Again, I had no issues and slept like a baby. Hasta luego Playa!

I stayed seven nights while having some dental work done in Playa del Carmen. The hotel was great, especially for the price. Alberto and the staff are nice to deal with and the restaurant is excellent with a good staff and manager. My room was interior with no outside window, but it was a good room with a comfortable bed. The AC worked great. During my visit, there was no wifi in my room, but this was a city-wide problem after an unusual week of constant rain that damaged many wifi modems/routers, causing repair backups. I could, however, go down to the restaurant, which had one that worked well. One reason I chose Hotel Cielo was for its styling. It is more traditional tropical Mexican, where so many other hotels in Playa tend toward resort or ultra-modern looks. I like all the saltillo tile, plants, and balconies, etc. This hotel is just barely off the Quinta Avenida, or 5th Street pedestrian road with all the shopping and restaurants. Just walk out the door. Music noise at night was barely audible and never a bother for me. There is a 7-11 store just across the road where I could get snacks and ice. The beach is just a block further down, and the more main beach entry is only a couple of short blocks away. I plan to return in September to finish my dental work and I’ll stay here again. Hotel Cielo is a great option for the budget-conscious, or anyone looking for a more traditionally styled place. Plus, the location cannot be beat.

The location is Great! Restaurant below is fabulous. Pro’s: you are just about 30 meters from 5th Avenue. Con’s: you are just about 30 meters from 5th Avenue. Our recommendation is book an interior room so you do not hear the noise of 5th Avenue ( till ~ 3am).