Hotel Cielo, Playa del Carmen

Hi i had the chance to stay a the beautiful cielo hotel for 10 nights located at few blocks from the Ado bus terminal its also 100 metres from the beach . The bed and linens are very comfortable and the room super clean Alberto is very knowledgeable of the places to go visit i highly recommend staying there

We stayed in January 2025, total 12 nights. Overall impression is very good. We loved the place and felt to be like at home. This is a result of relation we built with front desk stuff. I would start with location which is fantastic. It is directly located on 5th avenue, just 2min from nice part of beach in Playa. This was for us important point due to gistic with kids. Just in front of hotel is 7-eleven opened 24h offering all basic things needed. Ferry marina is just 5min walking distance, which makes easier organisation to go to Cozumel island. Hotel is typical mexican stile building, let us felt to live in mexican house, what we liked. Since we had double bedroom, room itself was really comfortable. Sink is placed in sleeping part of the room, and we found it sympathic. Toilet and shower are as well comfortable. Tiles on the floor are as well made in local stile. They are not slipery at all, and it made a nice difference to us. Another important thing is safety. We have read different kind of reviews and we have had higher attention as we did not want to have any uncomfortable situation duriong our vacation. We felt in hotel very safe and comfortable, as the hotel stuff has shown us trustable attidude and we have built up good relationship. Safety box is available in the room upon request. We have got the towel cards and we have used hotel towels for time on beach. We have taken the towels every morning and have returned them in the evening. Stuff speaks good english and helped us with any logistic issue we had. We have choosen economical room without balcony, and this was the only thing we have not tought about. Room was placed in building corner where windows were looking to the are in front of the room, and natural air circulation is not optimal, but with fan and air-condition installed in the room, this was compensated. Swimming suites and other clothes were possible to let be dried on open roof top balcony. Hotel does not have it’s own loundry, but there is good loundry service available just 3min walking distance from hotel. This helps to save on luggage quantity and weight. We have used hotel’s offer for transportation from Cancun airport and back. It was 100$ for each direction for 7 persons transportation. Hotel made booking with local transportaion company and it worked all well as described. I hope this can help to anyone who does care about same or similar details, especially to travellers with kids.

This is a beautiful and charming, small boutique hotel just steps away from the main shopping and restaurant Road. Close enough, but yet quiet enough. The architecture and old world charm was amazing. The staff and manager were kind and helpful. I loved my room. I felt like I was, and then old Mexican Hacienda. The air conditioning worked fabulous and the bed was so cozy. We often come through playa Carmen on our way to Cozumel and we would stay here over and over.

I stayed seven nights while having some dental work done in Playa del Carmen. The hotel was great, especially for the price. Alberto and the staff are nice to deal with and the restaurant is excellent with a good staff and manager. My room was interior with no outside window, but it was a good room with a comfortable bed. The AC worked great. During my visit, there was no wifi in my room, but this was a city-wide problem after an unusual week of constant rain that damaged many wifi modems/routers, causing repair backups. I could, however, go down to the restaurant, which had one that worked well. One reason I chose Hotel Cielo was for its styling. It is more traditional tropical Mexican, where so many other hotels in Playa tend toward resort or ultra-modern looks. I like all the saltillo tile, plants, and balconies, etc. This hotel is just barely off the Quinta Avenida, or 5th Street pedestrian road with all the shopping and restaurants. Just walk out the door. Music noise at night was barely audible and never a bother for me. There is a 7-11 store just across the road where I could get snacks and ice. The beach is just a block further down, and the more main beach entry is only a couple of short blocks away. I plan to return in September to finish my dental work and I’ll stay here again. Hotel Cielo is a great option for the budget-conscious, or anyone looking for a more traditionally styled place. Plus, the location cannot be beat.

I needed a 1 night stay and as I was eating breakfast I didn't notice above was a hotel tucked in above. I can't remember her name but she was super friendly and seemed to be manager of sorts and she took me on a tour of hotel to show me and it was beautiful the architecture was awesome with a roof top sundeck with beautiful views of the beach. The location is 10 steps off Playa del Carmen's famous 5th ave. There is a 7-11 right across with everything within walking distance ,1 block from 5th ave Aldo bus station and 1 block from the beach.The front desk was great as in watching my bags as I waited by the beach for early check-in. Check-in was great and even took my bags up to room and left them till I returned which was huge because there is no elevator but the walk up can be challenging I imagine for some . The sound travels well from the restaurant downstairs (Carbonsitos) where I ate my breakfast and served great food at other times I seen usally I would participate in the rucus but was leaving the next day. The interior was so nice and quaint like a small typical Mexican hacienda feel to it. I definitely will visit again because their rates were awesome ...location if you like to be where it's happening is it !

BEST BOUTIQUE HOTEL hands down. Stayed here with my wife and 11 year old daughter. Loved the hotel across the board.comfortable quiet room. Awesome staff. Beautiful roof deck. Right next to all action and beach without actually being on fifth ave. Also after eating at a bunch of recommended restaurants, we kept coming back for the downstairs restaurant Carboncitos. I needed another two weeks just to try everything on the menu.