I have never in my life experienced such rudeness from staff in a hotel. When asked for assistance from Reception staff, I was received with complete contempt! The bar staff were worse, so much so, I never went to the bar when a particular barman was on duty. Rooms extremely disappointing. Definitely not what they show in their brochure. Our shower flooded the bathroom & bedroom every time it was used. My mother in-law's patio door did not close, when we reported this, we were told she would need to move rooms and to pack up and be ready the next day at 2pm PROMTLY!! (again, total contempt from Reception staff) We did as we were told, to then discover the door had been repaired!?!? When I enquired about the safe not working, I was laughed at and spoken to like a silly child because I didn't know I had to pay for the safe. No kids' food available in the all-inclusive buffet. No inflatables allowed, or kids allowed to play in the pool!?!?! This is the worse hotel experience I have ever had! Please do not go here if you have kids!
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