Spring Hotel Vulcano

Le personnel est accueillant et de bon conseil. La taille des chambres est parfaite et la vue mer sur deux côtés est incroyable.

Just spent 7 days at this hotel. We had a great time. Beautiful hotel, food lovely and staff are so friendly. The room was great and spotless clean. Don’t know how anyone could fault this hotel. Thank you for a lovely stay would definitely return.

We usually go to the Med Palace or Cleopatra and have been coming to PDLA for about 15 years now . We thought we would try a different hotel this time and were recommended the Spring Vulcano . Everything was going great , the room , gym , pool and breakfast were all very good and my wife and I both said we would definitely come back . That was until our 5th day of our 8 day holiday when a cockroach fell out of my T shirts in the wardrobe. We were both shocked but it wasn’t the end of the world . That night when I got up to go to the toilet about 2.00pm I was horrified to see 3 large cockroaches on the floor near the bed . I covered them with glasses and tried to go back to sleep . At about 6.00am I thought I would look again and saw another 2 large cockroaches on the floor and a smaller one on the chair next to our bed . I went to reception to report this and was told that it was a volcanic island etc and cockroaches are normal . I explained that we have been coming to PDLA for about 15 years now and have never experienced cockroaches in our room before. The guy in reception said he could change our room until midday but to leave our clothes etc in the room and he would get it sprayed. We decided just to get up and get some breakfast and keep out of the way until it was sorted as there was no way we could go back to sleep in another room . At about 11.30 I went up to our room ( on the 4th floor) and opened the door and within 5 seconds saw another small cockroach and this was after it had been sprayed ! My wife went to reception to say there was no way we could go back and spend any more time in the room and they put us in a lovely Up room for the last night . To be fair all the staff that we dealt with were very helpful and seemed genuinely apologetic but I couldn’t help feeling that someone higher up is taking shortcuts and not following the correct procedures to prevent this happening. Upon speaking to other people around the pool etc I was amazed to hear that many other people had cockroach experiences in their room , although not to the level of ours. We will never come back to this hotel because of this which is a pity because everything else was so good.

The Spring Hotel Vulcano was exactly what we expected! Clean, tidy and perfect location. Cleaning of the rooms could have been a little better, even had to ask one morning at reception as we had the sign on the door and it still wasn’t done by mid afternoon, but this was quickly rectified by the staff. We just did bed and breakfast and the breakfast was perfect, so many options and perfect timings 07:30-10:30am! We prefer to go out for evening meals and Tenerife has such a mixture of restaurants for all budgets! We also had the standard room with the access to the balance terrace and this was perfect for us - It opened at 10am, it wasn’t crazy busy every day and also had it own pool - There was also access to Amstel, Lemon cruzcampo (unfortunately this tap was off for the majority of the trip!) - There was also a machine offering orange, pineapple, apple juice and water. This access definitely made our holiday even more enjoyable. Access to Balance terrace is by wristband activation only which is also the key to your room so definitely easier than carrying a key card round with you. There was the odd cockroach or two on the ground floor but this seems to be common across the whole of Tenerife so don’t be alarmed. Overall, for our 7 nights in August we had a fab stay, and the beds were very comfortable! Would definitely come back again. We came as two couples and loved it.

Lovely hotel staff very pleasant good location . However there is an issue with the availability of sunbeds after 8 am....They are all claimed by then hours in some cases before they are actually used . .despite highlighting this to management on a number of occasions nothing was done about the problem AVOID if you like the pool and prefer to get up that bit later to claim a bed..you won't get one.Pity the manager wasn't interested in the issue...unfortunately we wont be returning.

What a fantastic find! Lovely relaxed, centrally located, modern, spotlessly clean hotel with very friendly staff and great food. I’d recommend the Up! Pool area on the roof for a few days but at €50 a day can be expensive for the whole week. Had a free upgrade to a poolside room too! The only criticism I could make would be the reception could give you more information about the hotel and what’s available when you arrive.