Whala!Tenerife - Formerly Marola Portosin

Prima hotel vriendelijk en behulpzaam personeel,mooie locatie

Lovely quiet complex, very clean, all staff friendly and welcoming. Bar staff go above and beyond, we are on our 3rd full day and staff already know our names. Room 314 lovely views and spacious balcony on the top floor ... would highly recommend. Thank you whala

Great place to stay Comfy beds , friendly reception/cleaning staff Room cleaned everyday & comfy beds! There’s also a really nice Chinese restaurant just a short walk down the road. We’re already looking to book for next year again, can’t wait.

Met my husband in this hotel 30 years ago so when we booked our return trip we weren’t sure what to expect but we had a great holiday. Yes the rooms are basic and could do with being updated but it never bothered us as they had everything we needed, they were clean and the beds were so comfortable. The cleaners came in every day we were there. The whole hotel always had a lovely smell. We loved the pool and pool bar area and you could see they put a lot of care into the upkeep and maintenance. I don’t usually spend much time in the water as it’s always too cold for me but the bottom pool was lovely and the perfect temperature for cooling off, There were plenty of sun loungers which were not opened until 10am. We got beds no problem but could imagine they go quick in peak season time. The pool bar served a nice selection of food and the staff are so friendly and helpful, especially Thomas and Lucy…..amazing customer service! We will definitely return again for another winter break.

This hotel is a good stay a little walk from the center but a beautiful one. Some food places are around a 24 hour shop up road aswell, rooms are very clean would definitely recommend also looking at returning next year with friends. Staff are nice aswell.

Whala! Tenerife. Formerly Marola Portosin. This is a sad tale of a once magical hotel with a near perfect blend of components that made something very special now sadly losing its way. Over the last 2 summers something has gone very wrong and the experience has changed. Change can be good and for the better in most cases but this great little hotel has lost its charm. It's the small things. Plus one big thing that's taken the shine away. The bar is the heart of this hotel. Thankfully it still is. Tom, Cata, Lucy and Orehna work hard to give everyone a good time. The food is amazing with kitchen and menu changes making the food something to brag about. Always friendly and welcoming. The changes to the bar have been embraced by the staff and the new food options are first rate. During our holiday things have been marred by a bad experience that could happen anywhere. But it was handled terribly by the hotel management. A break in that involved multiple rooms, some violence and a lot of upset rattled many guests. Thankfully very little was stolen from the rooms and nobody was seriously hurt. Our Jet 2 Rep Charlotte did an amazing job to be on site and speak to everyone. Put us at ease and listen. Sadly the management on site here have been absent. No updates for the guests, no apologies for lapses in security, no news of any kind and most concerning no updates or help for their own staff! Thankfully Jet2 arranged for extra security presence but even that wasn't followed through correctly by the hotel management and the added uniform presence wasn't booked and present for yet another day. There are inconsistent behaviors from the management that leave a bad taste in your mouth. Silly policies about inflatables and plastic cup deposits are annoying but are enforced with enthusiasm. However large groups of all young male/stag parties shouting, running around and making a ruckus late into the night are left alone and not managed correctly. Reception staff are not able to do their job and be security guards too. Doors left unlocked. General security levels being poor have scared off a lot of guests that have been coming here multiple times a year for 15 years or more. Inconsistent cash only culture at reception for deposits and an impression of indifference when reasonable requests are refused. It's not that we demand our own way but if you've had a scare and upset... Maybe show your face and make sure that small gestures of kindness for the more vulnerable guests are offered. Whala! What are you doing? What are your plans? You really need to get the management to improve their engagement. Prices can't keep going up without investment in new doors, better security, refreshed decor and upgrades to comfort and security in our rooms. 2 out of 5 stars overall Bar and Staff 5 stars Hotel front desk 3 stars Local management zero stars!