Mynd Yaiza

Just returned from a weeks stay with my husband, our 3 year old and grandparents. We were in a ground floor room next to each other. Rooms themselves very clean, beds made each day, bathroom is all part of the room it is not in a seperate room. There is frosted glass on toilet door and shower which you can see in which is a little odd as others mentioned in reviews but didn’t bother us but may others that are on holiday with a friend for example! Walls are paper thin although could only hear one side (being the grandparents as it was just a door separating us). Can literally hear everything from the shower, toilet flush, hairdryer, a sneeze! Hotel itself is lovely and immaculate and just feels so clean and tidy everywhere. We were only breakfast so cannot comment on any other meals but breakfast itself was good lots of choice although I did hear the cooked breakfast was barely warm at best (I only had cereals toast etc). Heated pool was a godsend for this time of year but a shame the kids splash park isn’t heated as that was icy cold. Can’t imagine it’s an issue in the peak summer months though. There is a family side pool area and relax side pool area so good options for those without children. Didn’t get too involved with any entertainment so cannot really comment but there was a different singer on each evening which was nice. Very chilled vibes on an evening nothing crazy at all, didn’t have to wait long at the bar but again we were there in quieter months and I can imagine getting a drink is hard work in peak as only the one small bar. Location was great short walk to the beach and restaurants. Overall would recommend this hotel and cannot understand what people have to moan about it was clean, tidy and I would definitely return!

We spent 10 days here. All the members of the staff were extremly friendly, the food was ok, the rooms are big enough, we had fun at the pools. Special thanks goes to the animation team for the children, the mini disco was the best! So thank you, Imara, Viktor and Viki!!!

We have just returned following a week stay at Mynd Yaiza with my husband & 15 month old daughter. Overall we thought the hotel was great. I have done a long review to hopefully help those looking to book & those who have already booked with the things I would have liked to know! First impressions were good - the hotels reception area is clean & modern. We were easily able to use the self check-in on the screen (we booked direct rather than a package so we had already checked in online) however our room wasn't quite ready so the receptionist came over and advised to come back in an hour. We were given a free drink on arrival which included a choice of either beer or hot drinks if I remember rightly, which was a nice touch. The only thing I would suggest is that it would have been helpful to have some more information on the hotel at check-in. For example, we didn't know about the kids club or know there was a kids play area until we got home which I feel we would have utilised quite a lot and feel gutted to have missed out on this. Maybe an email with further information on arrival with some key information would be a good idea? We stayed on the family side of the hotel in a triple superior room. We were ground floor with a terrace facing the pool (all rooms face the pool). I know others have commented on the design of the room layout but to us it wasn't a problem. The toilet & shower both had frosted glass doors which then came out to the main room which had a small partition wall to separate it from the bed area. The rooms are modern and include a mini fridge, safe (free of charge), shampoo/conditioner and body wash, usb/type c socket, tv (no English channels but YouTube & Netflix which suited us fine). Beds are really comfy but it was 2 singles pushed together rather than a double. We also had a travel cot provided for our daughter. There was no kettle though. You can opt to have housekeeping every 4 days instead of everyday and they will give you €9.50 per day credit to use at the hotel bar/food. We only registered for this the day after we arrived so they wouldn't give us credit for that day, as the housekeeper was already scheduled. For an 8 night stay, we were credited €47.50 which you can use at any point throughout your stay. When we did receive housekeeping on day 4, apart from changing the beds and providing more toilet roll/towels, it wasn't tidied particularly so we did feel it was well worth having the credit instead. There were no change of towels or new toilet rolls provided on the days you have no housekeeping but I'm sure if you ask at reception they can provide these. There was never a problem to find a sunbed - plenty available throughout the week all around the pool. There were 3 pools at the family side of the hotel however only 1 was 'warm' enough to get in (the one without slides). In the whole time we were there, we didn't see one child in the pool with the 2 tube slides and very rarely were children in the pool with

Amazing hotel from welcome drink to a friendly good bye. Could not fault anything. Very clean, maintained, and excellent staff!!would not hesitate to book again. Had a swim up room which was perfect! Mynd. yaiza keep doing what you are doing and everyone will have a fantastic holiday and make wonderful memories.

Last year we had two lovely weeks at Mynd in our apartment with private pool and decided to return for another two weeks. Unfortunately this year it was a totally different vibe… Let’s start with the positives. Cleaning really improved (room and pool areas) and more options to eat at the poolbar (unfortunately still long waiting queues). We had an electric problem in the room so no electricity/airco for one night but it was solved immediately the next morning. Marcos, Daniel, Joelle, Alejandro and all the other guys are really nice (it looked like the others were burnout). Marcos recognizes us immediately and came to shake hands (unfortunately this was the only welcome back feeling we had). Viktor of the animation team is a real plus: very friendly, vivid, good with the kids and speaks different languages. Last but not least the Lallama restaurant was still very good (limited choice and inside dinner so only nice for a couple of times). Now why it didn’t felt like ,comming home as friends, (a quote is written on the mirror in the room). We were welcomed as returning guests with the question ‘is it your first time at Lanzerote?’ and offered a drink out of a paper cup from the reception ,mercado, instead of ‘Marcos bar’. A normal glass of wine was not possible so we paid for our ‘welcome back’ drink at the bar with our halfboard paper (paperless?). Also nothing in our room (last year we had a welcome note with a bottle of wine). The first night we had dinner on the terrace of the restaurant (we really loved the outside dinners last year), but now there is a loudly minidisco going on every night instead of nice live music (they replaced the music to the lobby again which has no ambiance) so we were ‘forced’ having dinners outside the hotel (we booked half-board so a lot of money wasted). Then the pool towels… they weren’t in the room so we went to reception and we had to pay a deposit IN CASH which we didn’t have, so we did not get the towels! This didn’t feel welcoming at all. We paid Mynd a lot of money upfront because we trusted Mynd but we weren’t trusted with 3 pool towels?! Also the thing with reserving sunbeds was very irritating (last year they took the towels away) and the queues at the poolbar were worst then last year because of a paper administration for the guest and only one computer to put in the orders. We wrote an email with our feelings about our stay but never got a real feedback (there was new management) or compensation so we bought expensive bottles of wine with our half board paper (we also wanted some to turnover to another family but also a no-go). We had a lovely holiday thanks to our lovely apartment, the beach and the Rubicon restaurants so WHEN we return we book bed and breakfast and bring cash with us for towels !

This was our third visit this year with another in four weeks. We always commented on people who returned to the same place each holiday but when you find somewhere you feel at home it’s difficult not to return here. We did find a couple of minor changes since being here in July but not enough to hinder our holiday. The room was great as usual and although we have only booked a standard room when we return with family I am hoping we can maybe upgrade on check in. Pools and pool area are spotless and staff are all friendly, from management through to housekeeping. There were queues at the bar for drinks but be patient as this seems to be due to a shortage of staff . Lots of towels put out in the relax area but we were happy in the Family Zone.Breakfast is very good with plenty choice, didn’t try restaurants as we like to eat out.Entertainment not my thing but each time their own and we did see better singers out and about in the resort. Looking forward to coming out with family in November and we hope they love it as much as we do. Also have friends coming out next summer on our recommendation so fingers crossed this place stays the gem it is