Elba Premium Suites - Adults Only

I have read the reviews both good and bad, and have to say I support the more negative ones. Firstly, we booked through Jet2 as an adult only holiday but it was clear when we walked through the door it was not. I am currently talking to Jet because of this. I can say the suite was very good, bed extremely comfortable, and was in the adult area, but did have dirty furniture. We were only allowed 1 visit to the spa but it was enjoyable, and Delphine a lovely member of staff. Children also use the spa in the morning, where they are not usually allowed. We found that the service was below what we would expect, and some staff quite rude. I can provide a name for Miguel when he reads this. Food was also below standard, and tables at a premium if you arrived 2 minutes after opening. People were complaining and sending back but the staff were very stretched to say the least. Not much organisation in the eating area, and the drinks machine broke down every day. Crockery and cutlery were dirty or chipped/cracked, and drinks were hard to order. At the adult pool it gets very crowded, and the bar is not the best stocked, same as the menu which literally had burger, salad, and pizza which was black underneath. Yes you have to pay for the safe which you would think was included, yes the pool is by a car park with recycling bins and racing scooters. I could go on but have to say this particular resort would not be top of the list should I return to Lanzarote. Finally, if Miguel replies with the usual apology and improvement promise, then this has been said many times before, and clearly not working. I can provide him with a lot more information and photographs if needed.

This was our fourth visit to this lovely hotel and it didn't disappoint. The staff seem a lot happier this year, they continue to work hard and look after you. Thankyou to JAntonio (restaurant) and Dany ( El Mirador bar) who looked after us well. It was nice to have a bag drop to the room from Angel after the long journey , never had this before. . Lovely to see Chuss again and happy that he has been promoted , the guy is a star, although we did miss him at the Jaemos bar. Only real negative was having to wait 3 days for a kettle in the room . Room cleaned daily, pool towels provided for €10 each deposit, room safe €4 per day. Food at times in the upstairs adult section was at times on the cool side however we didn't starve there is always choice for something to eat. Our meal at the La Nonna Italian restaurant was really nice, I had the steak , cooked to how I liked it and adequate portion size . We booked the Rancho Texas Country & Western night through the TUI rep, who is at the hotel most days , and it was a blast. Loved it. Yeehaw !! Animation team as ever were full of energy and the variety show was well rehearsed, Well done guys. Adult section entertainment could last a bit longer in the nights, we after all grown ups, however we enjoyed what was on offer most nights . We bumped into the lovely Northern Soul people who we met this time last year which was nice and shows that people return to this hotel , so don't be put off by negative reviews, enjoy your stay here . Thankyou again Elba.

We stayed at the Elba premium suites at the end of February 2025 and into March as it was my wife's 50th and chose this hotel as it looked good on the web. On arrival everything was good and check in was swift with the staff wishing my wife a happy birthday although it wasn't for a couple of days but it was nice all the same, I was surprised that there was no guidance to your room as most places these days have a golf boogie to jump on to anyway we found our suite in the adult only section of the hotel and the room was nice and clean although we did find a stray can of beer next to the bed from the previous residents, paying additional for the safe was a shock and an empty mini fridge was also a shock but you do get a bottle of water each day. The adult pool area and poolside bar is nice but the area is far too small for the amount of guests that stay here, most days all loungers had been taken by 10.00am and some reserved that the hotel states it manages but doesn't so you have to go to the main pool area which isn't bad but the water is Baltic. The food is by far the hotels weakness, every night some of the supposedly hot food is cold and not very pleasant to eat, this has been reported many times in other reviews with the management saying that they are looking into it but so far it's no better, in fact the best meal that we had in a week here was not in the hotel and trying to book a reservation at one of the two restaurants proved unsuccessful with no availability apart from a 9pm booking at Nonna's which we turned down as we didn't want to eat that late and talking to other guests it was probably a good thing. The adult restaurant was nice for breakfast although it seems as though the hotel gets it's delivery on Monday as the week progresses the offerings become less and less with various things running out and staff have no idea when it will be replaced, e.g. Nutella and honey ran out by Thursday and wasn't replaced until Monday, Sunday was our last night and the offerings were very slim with no hot meat or special themed food, hot water only comes via the coffee machine so everyone is queuing at one or two machines so the hotel would benefit from a separate hot water source but they don't seem that bothered about it. Overall our stay was okay but could have been so much better and we are in no rush to rebook for the Elba premium suites, there seems to be a lack of staff in most areas of the hotel and only having one staff member on a bar just seemed to frustrate people, good job we are not big drinkers, however if you wanted a coffee you had to join the que as the machine was behind the bar and not self service. With some investment the hotel could be much better however in it's current position we will be trying somewhere else for our next visit.

The wine tasting session was a lovely experience, great facility’s and lovely staff. Weather was better than expected and the pools are fantastic. Rooms cleaned everyday. Would be nice if the safes were included in the price. Adults only pool and lunch are a nice escape.

The Hotels premium adult only site is totally a must if you have no Children. Lovely private pool and cafe bar . The staff in this area are amazing so friendly and so efficient . Chass and maylin who work there are so so funny and friendly they really are keen to ensure you enjoy ur time at the bar and pool . There is water aerobics if you like to join in comfy loungers and umbrellas the sunny spots do get busy so best to get a lounger around 7.30 in busy seasons . The rooms are spacious and have lovely walk showers , garden terrace etc . The cleaners work hard and really did look after us on our 2 week stay . Fresh towels daily . You get access to the extra cafe and bar with premium and tea and coffee and fresh water . 10%off a spar treatment and a night in the Italian restaurant and a night in the steakhouse of your there for over 7 days . You do have to pay for a safe it was €4 a day !! The Hotels is impressive with a huge lagoon if pools and a beautiful reception. The mixed area and kids area is also huge rooms very similar It's brilliant for children lots of water activities slides etc . Kids clubs parks they will not be bored . Parents can relax while the kids play . Icecreams , sweets , crisps all available for snacking on if they get hungry . It's very busy in high season so we stayed in the premium which was lovely. There is also a Adult only bar and restaurant. This is nice to chill out in however the entertainment is a bit boring. Jazz singing , saxophone (player although he was good ) solo singing etc . Long ques in the evenings as only 1 barmen on every night it was the same no one helping them they had to clear and serve which was impossible on busy evenings . Lots of glasses left on tables etc . The hotel should improve on staffing levels in both restaurants and bars . Takes at least 30 minutes to get a drink every night and the bars and entertainment areas are very scruffy with lots of glasses bottles etc lying around . Also no ash trays so people chuck fag butt's in the garden areas or use paper cups with water its pretty awful if u are a non smoker as not pleasent around the hotel for Guests and not easy for smokers there should be ashtrays for them to use . The watering system for the plants and palms is a bit smelly as its recycled rain water can be quite horrible in the warm days when it's on but u get used to it . Food this was very poor in our opinion. Food was always repeated and warm never hot . Lots of fish stews , paella, pork , canary island potatoes only ever boiled!!! There was chips for kids with nuggets etc but for adults nothing to go with chips if you like plain foods. Lots of salads raw fish etc . They say its an international menu but it's not great for British tastes if you don't like fish or vegetables in sauce. I had to complain one night to the restaurant manager chicken cooked on the hot station was raw . She never got back to me with what happened. I was concerned about others eatin

There is so many good things about this hotel. The grounds are gorgeous, the food on the whole great with the best buffet I have had all inclusive. Great separation of families and the child free premium members. The hotel is very child friendly with water slides etc but we were able to completely avoid this with our own pool and snack bar, and bar and buffet. The rooms in the premium suite are good with a lovely seating area with each one. We had daily spa access, the spa pool could do with being a few degrees warmer and a pity the steam room was broken but we enjoyed our daily trip there to relax after the sun had gone down. We could book any of the restaurants as many times as we liked, there was only two and the Italian (open during the week) was better than the brasserie steak house (open at the weekends). I had my one poor meal at the steak house - a piece of inedible fish. The gala dinner for new year was excellent. In general the buffet upstairs was great and lovely to sit outside. A pleasant walk down to playa blanca from the hotel but wouldn’t be ideal at night. Short walk to the beach too. A few small niggles that if addressed would make this place even better: There was a very long and laborious check in process which actually didn’t provide that much information (for example which drinks are included and not included and where to go for dinner). I think there should be separate check in for premium guests and help with bags - no bell boys and some rooms quite a distance away. We saw lots of families struggling as only one lift to ground floor. In general I would comment that there is not enough staff at this hotel. The staff are the greatest asset and most were stressed and over worked, as a result service was slow and queues for drinks long. The bar closed at 12 on NYE which was disappointing too. So if you come for NY don’t expect a long party. Special mention has to go to Nicolle who served us in the upstairs bar. She was there on her own for most of her shifts, worked quickly and efficiently despite being very busy at times and being rudely spoken to by other guests. She was very professional. But needed help - surely someone from the buffet could have helped collect glasses for her? All in all this is a great hotel and I would 100% recommend all inclusive. The weather in Jan was fabulous too.