Relaxia Lanzasur Club - Aqualava Water Park

We arrived at the hotel and it was very pleasant with water fountains and plants for that warming environment feel. The staff welcomed us and ensured our stay was enjoyable and catered for at all times. The staff worked incredibly hard at all times to provide the best service . The food was varied and though only warmish once selection was made and we found seating it was enjoyable. I loved the themed evenings so no two nights were the same - Great choices for kids too. The pool was heated and was a perfect environment for families. The use of the onsite waterpark gave the venue a different dimension and being part of the all inclusive was a lovely surprise. The rooms though basic were perfectly fine for what we needed, with comfy beds and a gorgeous shower room and the beds were made each morning by the cleaning staff. . I would rate this hotel at an 8/10 and would definitely return and recommend it highly (don’t be put off by some of reviews)

Sat at the airport waiting to fly home sob sob. Spent a week at this hotel, rooms were lovely and quiet, grounds were beautiful. One of the pools was heated. We walked up volcano rojo from the hotel and with a 9 year old this took approx 50 minute. We hired a two seater buggy from travelon and went on a guided tour which was great fun. Plenty of choices for food, I am a vegetarian so found it a little harder but the food isn’t why we came. 5 minute walk out the back gate and your at flamingo beach and lovely walks along the promenade. Can’t fault the hotel, everyone was friendly. Would come again

I will give my most honest opinion on our stay from start to finish and try to cover all basis. FOOD: The food is absolutely stunning, fresh and warm (ready to eat temperature as to not burn). I especially loved the salad and soup section, always started off my meal with there. Breakfast is your typical continental with bacon, sausage and eggs available as well as fresh fruit, porridge/cereals and pastries. Always had plenty on offer and the staff kept the food topped up continuously and the tables were cleared, cleaned and relayed within minutes of the previous occupants leaving. 10/10 for the food. I’m extremely fussy too! ROOMS: Our chalet was very cosy, if a little small but as a couple travelling alone it wasn’t much of a bother. The aircon could do with an update and so could the bathtub. I did not once bath for the whole stay because it was grimy looking so I always had quick showers instead. We did have a problem with the shower water not draining which led to our bathroom flooding one evening. Other than that the rooms are clean and the beds comfortable. 7/10 POOL AREA: Always plenty of loungers to go around, even later on when the hotel started to let busier. You can hire out a huge towel for €10 each and you get this back at the end of your stay. The pools are beautiful and clean, we swam often in the main pool as it was close to where we liked to sit. In November the second pool near the children’s pool is heated, which I know from when my mum staid here last year! Flooring around pool is very slippery so I think this needs to be quickly addressed due to witnessing lots of people sliding and falling. Pool bar could do with more to eat like chips, nuggets etc but lots of hot dogs, pizza, burgers and fresh salad on offer daily. We didn’t bother much because we were so full from our main restaurant food! 8/10 ANIMATION TEAM: Omg I could not commend them enough, they made our stay so welcoming and comedic. They constantly had games for both adults and kids throughout the day. The team members were all amazing, we interacted with Simon, David and Jorge as they did most adult activities and they were so funny! One point I could make is to have normal music on during the day by the pool as the continued loop of melodic music doesn’t do much for guests other than make the nod off in the sun haha! 10/10 FRONT DESK: Most of the receptionists, if not all, were nice and well mannered. They quickly helped with what ever questions you had or anything you needed. 10/10 but did not need them much SPA AND PHOTOGRAPHERS: These are extra but I used both services and they were amazing. I found the spa to be relaxing and rejuvenating, well worth the €66 I paid for a full body massage (50mins). We had a photography session with Narges and she was so kind and lovely. Made you feel at ease and comfortable instantly. Would highly recommend. 10/10 Overall our stay was amazing!! Would recommend walking (if you can) or catch a taxi to the rubicon centre