Residence Inn Dallas Plano/Richardson

住了四天，卻從來沒來清理房間補充備品。

Pick another Hotel The room was clean & the bed was soft but thats about all. The lady who was there at checkin was fantastic, the overnight person was rude & acted like we were interrupting her. I purchased the room for my son & his new baby and wife. He is military & just got back from 3 yrs overseas. They had just spent 30 hours on multiple flights & it was 2 am by the time we got them in their room and settled. They were exhausted but starving & bought microwave meals from the lobby to eat. Cost them the price of a fancy restaurant. When we went to use their microwave to heat it up, it wasn’t working. I went down to speak with the person at the desk. She was very rude and just acted like I was interrupting her personal phone call she was on. I explained the situation and asked if someone could come look at it or if we could please get another room. She didn’t even attempt to come up to the desk, she barely stepped out of her office area and immediately said no. They didn’t have maintenance available until morning, ok, understandable. No, they didn’t have any other rooms available, even though she didn’t even attempt to check the computer to confirm it. She did offer to heat the food for me in their employee kitchen but I couldn’t be there to see her do this. She was also very rude to my son and dil when they purchased the food. She clearly is only there for a paycheck and cares nothing about the customers or her job. We will never stay here & would recommend that you don’t either.

Checked it around 4:30 on friday after a couple hours i asked staff for a fan due to the room not cooling off. By 10:30 we had to pack all our belonging and be transferred to another rooom due to the room not cooling off. Once transferred we notice Saturday that the microwave did not work. And come 2am sunday morning the AC in our new room stopped working. Staff was friendly and helpful but this facility definitely needs some upgrades. The sofa bed that my kids slept on had so many unknown stains on top of that the bed was so hard i had to ask for multiple blankets to soften the bed up for them. Over i was dissatisfied with my over all stay at this location.

Property was nice a d covenant to the highway and close to shopping breakfast was also out standing

Loved the room comfort and cleanliness. Breakfast not so much

Safe, reliable hotel Clean room. Had problem with toilet and it took two visits to front desk to get handyman to come to room.