Nazli T
29 Agustus 2024
We had a disappointing experience. The drain in the bathroom overflowed, and despite informing the staff, they did not change our room. They said maintenance would fix it, but when we returned, the floor was muddy and had not been cleaned. It was truly a disgusting sight, with unidentified water covering the entire floor. Later, a cleaner came, mopped the floor with the same dirty water, and then left. When we asked for extra towels, they reluctantly provided a second foot towel. The staff overall were rude. There were not enough staff at the beach, making it almost impossible to place an order. If you couldn't find a spot on the beach and had to sit further back, ordering anything was out of the question. The cleanliness was poor; they left a dusty vacuum cleaner outside our room, and it remained there for two days. It's impossible to imagine anything being cleaned with that vacuum. Apart from the sea, the architectural design, and the location, I do not recommend this place at all. It is shocking how poorly managed this beautiful property is. When we raised these issues with the management and receptionists, their only response was "thank you" and "sorry."
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