Crystal Coast Oceanfront Hotel

The Hotel was beautiful, great location and the staff were wonderful! Very friendly, accommodating and we will definitely be returning for future stays ..they are working on the pool ,painting and resurfacing it and making it indoor ..will be amazing when finished .The restaurant down stairs was amazing!

Good place

WARNING!!! DO NOT STAY HERE!!! From the moment we checked in we have had issues! Starting with them charging me twice for my deposit, then we get to our room and the room was dirty (I had to clean the sink and the toilet). Then the phone in our room did not even work to call the front desk. They did not leave enough towels in the room, then when we went down to the desk several times to ask for them, they never had any (surprise, surprise). Then my significant other went to use the bathroom in the lobby and the manager (yes the manager y’all) yelled at him becoming very arrogant for sitting his cup down in the lobby while he went to the bathroom. Oh but that’s not the kicker, to top it all off we requested housekeeping to come in our room as we did everyday and while we stepped out so she could clean I received a notification from my bank that they were charging me an additional $1000. We then go to the front desk and the lady informs me that the housekeeper reported that one of the mattresses in our room was soaking wet all the way through so they had to charge us for a new mattress. Mind you there was never anything wet on this bed during our stay to soak it all the way through. Then the manager comes out yet again becoming very arrogant, rude and disrespectful and when we were trying to have a conversation to investigate how this came about he threatened to call law enforcement, yes ya’ll he literally threatened to call the police when we questioned him about this! We stay in a lot of hotels as we travel often and if I had known the Doubletree was right down the road I would’ve definitely chose to stay there! Lesson learned for us and I feel that you all should be warned about this horrible place to avoid you having the same or worse experience! Picture added to show the not soaked through mattress which oh by the way the housekeeper made back up with fresh linens but it’s so wet they had to charge me $1000 to replace. SAVE YOURSELF THE HORROR VACATION!!! DO NOT STAY HERE!!!

Rooms not serviced. Guests must remove garbage and soiled towels, make beds. Fresh towels available at reception desk. Toilets in ADA rooms at bare minimum height. Storm water on floor from balcony to bed, not the first experience with this in room 709. Advised staff. Response: it's an old hotel, we had several rooms on lower floors sustain damage from the storm. Confirmed price for 5 night package was ignored, higher rate charged. Resort Fee was applied after being told there would not be a charge. Stayed 2 other times, Resort Fee wasn't charged since restaurant, etc., were not available. Restaurant, etc, will not open until after Memorial Day, we stayed 5/12 - 5/17, and were charged the Resort Fee. Staff very unprofessional. When bill questioned, they stated the Police would be called if bill not paid in full. No question that the bill would be paid, objected to the higher rate and Resort Fee. Impossible to work with Management. Last October, we were locked in our room for 4 hours when electricity was turned off; no accommodation was made. View of ocean is wonderful. Other than that, old building requiring maintenance. Poor guest relations, "take it or leave it" attitude. A $21.50, daily, per vehicle charge has been recently instituted Stayed three times, this was the worst experience and will be our last stay.

They put us in a room over the pool and it was awful. while we could see the ocean, the activity, music and lights around the pool made the balcony all but useless. Plus the lighting around the pool was on all night and obstructed any meaningful view of the ocean. They included a hidden fee to park of $20.00 a day. This was on top of paying around $270 each night for the horrible room.

A surprising pleasure in the crowded oceanfront! It was booked by our travel agent and we did not know about its unsual features. The first two floors of the six are set aside for travelers with dogs, and the dogs are so happy getting out on the beach! There were no bad dogs at all during our stay. The room was minimal, but comfortable...virtually all hotels these days seem to have just one chair and this one followed that pattern. But we enjoyed relaxing in the lounge (part of which had tables with games for families with children), and most especially in the new restaurant, the Rising Tide. The Tide offered some very good and very creative dishes from breakfast onward - and after we hade moved to our beach house rental, we returned for some more of its delights!