Hampton Inn & Suites Pigeon Forge on the Parkway

The staff were nice. Hotel needs updated a bit. There maintenance that needs to be done ASAP. The keycard scanners to get into the rooms are not charged. It was a gamble if your was going to work or not. We had settled into our room with our small kids and when we came back from going to the pool the lock quit working so we were locked out of our room and the people working there couldn’t fix it. Anyways they figured out a way to open it so we could get our stuff and switch rooms. When we did, that lock didn’t work either. The lock on the 3rd room worked. It was a known issue across the hotel and they could t fix it. A little bit of an inconvenience but the friendliness of the staff helped a lot.

Room 300 The room was clean but I have to say the coffee pot was terrible. I don't know about the other bed but the one I slept in has springs that made noises and I could feel them. Makes for a restless night of supposedly sleep.

Let me start by saying I have stated hamptonninn all over the place and this was not the best one I’ve stayed at We drove for hours to get to the Hampton in our check in time was 3 when we got there our room was not ready and was told to come back in an hour or hour and a half and the clerk there was not very friendly we came back in just over an hour and checked in we came on a specific budget. So we got a room with a kitchenette. The 1nd night we were there we were going to cook dinner for the 6 of us and the stove top was not working. I called the front desk they said no one was there that could look at it so we had to get dinner out which cost over a hundred dollars that we had not planned for then I broke a class and asked if I could possible get a broom. I was told she didn’t have no one to get me one. So I just do the best I could to get what I could up. We arrived on a Saturday not one time did they come in our room to tidy it up like get the trash or anything. They did leave towels the 3nd day outside our door. Finally our last full day there they came in to bring towels and get the trash and vacuum I was just so disappointed in the unfriendliness of the staff when I went to check out the clerk was on the phone and mouthed to me he would send an email I can assure you I won’t be back to this Hampton inn.

Short stay Stay was fine shower is a little small grab bar is in the way but I understand why it’s there.

Great experience! Excellent stay. Clean and updated. Friendly staff. There’s a little room for improvement in the comfort of the mattress. Used to foam mattress at home.

Front desk was very friendly and kept everything in order and fast on che k out.