SureStay Plus Hotel by Best Western Pigeon Forge

It was nice and I loved the vacation. I wish it had a pool. I love it and didn't want to leave.

When I walked in the hotel I noticed foot prints on the bed as if someone had walked or jumped on it. I walked back out immediately and asked front desk for a house keeper and showed her the photos. A housekeeper came and tried to argue with me that it was a stain not fresh. He brought back more sheets and then said “well this one is too small and stained too. Give me a 5 minutes.” Never came back. Front desk called and asked I told her to just forget about it. The shower had black handprints and foot marks, the toilet had pubs on it, and the entire room had a smell. I would not got back.

It was good for staying.

説實話、美國的酒店分不清motel和hotel。 這一家算是motel 隔音比較差，不推薦入住，價格確實便宜，但是鴿子谷除了週末，其他酒店業都很便宜。

Staff was polite and friendly. The bed was very comfortable. Room was very clean and fresh. Easy access to property walkable to all our destinations. Very enjoyable stay. Will stay here on future visit to Pigeon Forge.

Normally don’t do reviews but this experience was so bad I felt the need to communicate it. We arrived to the hotel to be checked in which went relatively smoothly. Upon arriving to our room, we found that the room was filthy. There was dried urine and hair all over the toilet, the shower was filthy, hair all in the sink, stuff all over the floor, comforter had stains on it. There was even a key left in the room from where the previous people who had stayed had left the key which indicated to me that the room had not been cleaned. This was communicated to the person at the desk immediately who apologized but offered nothing other than a different room on the total other end of the hotel. We moved there and had a decent first night. The next morning, we asked for a toothbrush and were told they had given them all away, then after this the keys did not work for the room. I went to the desk to have new keys issued and waited a very long time to be helped as the lady working the desk took forever to sign one person in that was in front of me. She then spoke to me like I was stupid, saying it probably wasn’t the right key. I informed her it had been working just fine up until that morning. Following getting new keys, we left for the day. On arrival that evening, we found that housekeeping had yet to come in the room and provide new towels. My wife went to the desk at that point and requested that a manager contact us. We were told one would but never received any communication.