Guilherme Radel
May 19, 2025
Everything was amazing, just like the other reservation, but I checked out at 9am because I was going on a trip, I ended up forgetting my sneakers in the room, the tour ended, I returned to the hotel at 11am and stayed until 1pm, at 3pm they warned me about my sneakers, I thought the check out was poor quality but it was okay, I left Phi Phi and went back to the hotel to get them, I spent 200.00 reis of grape to do this, when I got there I got my sneakers and asked if I could leave my bag to go get a drink at 7-Eleven, the very nice receptionists said yes, but a man, who didn't have the manners to look me in the face, said no, that we couldn't leave them because we weren't paying for it. (We stayed at the hotel for 4 days, which cost more than R$1000 + the R$200.00 for gratuity to get the sneakers due to a poor check out) anyway, it had everything it needed to be a 5, sometimes the manager doesn't have the same competence as the staff itself!
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