Phu Quoc Island An Thoi Hotels

Our stay was truly exceptional! The location is absolutely perfect, boasting an amazing, pristine beach that's ideal for relaxation and water activities. We especially loved the complimentary kayak usage, adding to the fun. The hospitality was a perfect 10/10 – every staff member was incredibly attentive and friendly. Our sea view room offered breathtaking vistas, and having a private beach felt incredibly luxurious. So many wonderful amenities to count, making our Anniversary unforgettable. Highly recommended for a fantastic Phu Quoc experience

The room is superb, clean and comfy. It's wonderful that you could enjoy the firework show at the balcony, especially during the rainy days. The welcome drinks tasted good and the staff at the front office are nice. However, the facilities and workshop are limited, compared to other hotels. They have one workshop on every tue and sat. Sadly, we check in on Friday and leave in Sat morning. The weather was way too bad and keep raining cats and dogs on the day we stay with La Festa. Only sauna and gym were available for accessing...of course you can pay for a drink or swim under the rain and storm...and the worst thing is that, the restaurant for dinner and breakfast, swimming pool, gym and sauna were all in the opposite building...We got soaked in the rain...

A big thank you to the front desk staff for allowing us an early check-in, which made our stay much more comfortable. Our daughter couldn’t celebrate her birthday on the actual day due to exams in Hong Kong, but the hotel kindly surprised her with chocolates a few days later—we truly appreciated this sweet gesture! We especially loved the complimentary beach tools and kayaks available for guests. Special thanks to supervisor Trunh and Dung for their exceptional service—they were very attentive and provided clear, detailed explanations whenever we had questions. Highly recommend this hotel for a relaxing and enjoyable stay!

A beautiful hotel, clean, beautiful. Excellent big pool. And very, very good staff. I recommend.

Having stayed at Regent prior to the stay here, I would say the main differential would be the warmth in staff service found here, amazing beach with finer sands and clearer water, and the colonial touch to the rooms. Of course the kiss of the sea show also adds to the experience, especially the last 5mins of firework, what a blast indeed. Rarely had the chance to have firework blasting overhead so close up. Last but not least, want to give a HUGE shoutout to Kaori - starting from the very second of me stepping into the hotel compound, she has paid tremendous care to tend to my mom’s and my needs, and really went above and beyond to make sure we enjoy our stay here. Infinite gratitude to her and she would be the reason why I would want to revisit JW in near future ＜3

This hotel is for you if you like a measured and calm holiday. Away from the hustle and bustle. Comfortable, homely atmosphere, there is a kitchen and everything you need to cook your favorite dishes. Within walking distance of the market and supermarket, you can rent a motorbike. Not far away are two good beaches. Hospitable and very helpful staff. We wanted to stay for a few days, but in the end decided to stay here for a month. The next time you visit Phu Quoc, we are considering staying here.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

The hotel is far away from everything, but if you have a motorbike it is okey. The room was nice, but the bathroom was smelly. The swimmingpool is very large and there is a free shuttle to the Sao Beach. If you pay by card, you need to pay 10% more which is ridicuous.

⭐ Mixed Feelings: A Great Experience… and a Bit of a Nightmare 😅 Let me share my honest experience staying here – it was a mix of amazing moments and frustrating issues. ⸻ ✅ The Good Stuff: • The room was beautiful, cozy, and comfortable – I honestly didn’t feel like leaving! • I had a perfect view of the nightly fireworks, which felt magical. Seriously, 10/10 for the vibe. • The front desk staff were friendly and helpful, which made check-in and small requests feel pleasant. • The entire place has huge potential, especially if you’re into photography – aesthetic corners everywhere! ⸻ ❌ The Not-So-Great: • Sadly, some facilities were poorly maintained – especially the pool area. It really needs attention if they want guests to enjoy it fully. • Cleanliness was almost okay, but not quite up to expectation. • The water pressure in the bathroom was very low, and the floor kept getting flooded due to a blocked drain. Quite uncomfortable. • The water kettle didn’t work, which was disappointing when I just wanted a warm drink after a long day. ⸻ 📝 Final Thoughts: This place has great potential, but it really needs serious upgrades to match the expectations of travellers. After a tiring day out, guests want comfort, convenience, and smooth facilities — not small frustrations. If improvements are made (especially in maintenance and cleanliness), I would definitely consider coming back. There’s something special about this place… just hoping it can truly shine like it deserves to.

Totally worth the price if you book the room with seaview! With great fireworks! Helpful staff, great location, a lot of free services such as cable car, kiss bridge, buggy tour, breakfast! The only comment is some insects inside the room but understandable…