Phu Quoc Island Ganh Dau Hotels

First the food in room service is very bad quality and overpriced. I've got sick and we had to use it but i preferred stay hungry then. Not enoug sunbeds at the beach: you should go to the beach not later then 8 am to get a couch. Only one person speaks good english at reception and is really helpful and nice guy named Felix. Other staff gives you wrong information and their english is hardly understandable. During the morning time they shower the grass and it smells with a toilet septic. The breakfast is ok and location is perfect. The beach itself is probably the best at Phu Qu Ok

Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep. We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in. When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle. We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day. We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation. Only the exterior looks five-star, but everything else fails miserably.

The room is spacious but kind of dated. Bed is comfy. The shower water pressure is good. There are US/Uk power points at both bedsides. However, there is no master switch to turn off the lights. The most weird design is the aircon. You can’t set above 19 or else it will auto turn off. Sometimes u just turn off by itself. Maybe this is the reason why there is a ceiling fan in the room. The breakfast is located in another building connected to the main building. The restaurant layout is beautiful and their varieties are much more than La Festa. The only issue is there many flies and few mosquitoes and even 2 birds inside the restaurant. Managed to kill one 1 fly and 1 mosquito. For the free shuttle bus service to the airport, the bus driver forgotten to call us at the lobby and the bus simply left with our luggage. Thankfully, they quickly arrange a car to send us to the airport and we managed to collect our luggage. Location is very near Vinwonder and there are shuttle bus services provided. Nevertheless, the pool is pretty nice.

The service, the facilities, the buffet, everything was just great. There is a receptionist who I really want to mention and gratitude because he helped us a lot with so much patience and kindness. If I'm not mistaken, his name is Suka/Suca, but anyway, you can recognize him by his beautiful smile, and he has a small France badge, which means that he can speak French. Thank you for wonderful vacation, we will definitely come back and will recommend to our friends. Michael

This is my 2nd time stay here, same as the 1st stay everything is graat! Worth for what I paid, swimming pool not big but good for kids, hotel is elegant a d modern, if I come back to this island again, I would love to stay here again!

Love the balcony and pool facing room, a convenience store just opposite. Great location and the daily lively family gathering that welcomes every evening. It’s a perfect family party hotel. Staff are very corteous and friendly. Great location and within walking distance to Grand World. Enjoyed my daily evening walk back to the hotel, amused by the street choir and Christmas disco. The only feedback I would have is on the food quality of the restaurant could be improve. Will be back for sure!

The whole experience and hospitality was great except for one. Our airport transfer from airport to the resort was cancelled abruptly as the airline has a change of the flight number, however rest of the flight itinerary remains same. This could have been handled better instead instead of telling the guests that there is nothing that could be done.

The location is awesome. It was right in front of Grand World (Venice like destination) and not too far to Safari, Aquarium, and VinWnders (theme park) Standard facilities are well equipped and in good use. The swimming pool is great (big, clean with clear water). Moreover, there's a life guard nearby the pool. Buffet restaurant is great with lots of food choice to choose from. The staff managed the queue at morning buffet so well with the camera that can track face scan of the hotel customers. I wish there's cleaning staff walking on every floor once in a while to check whether there's trash/garbage along the hallway.

We arrived very late on the day. The children are very happy when enter the room until there is one room the air-con is broken and on top of that one of the bed have sand inside. The worst is day after the room service the other bed have sand and they only make bed don’t change the bedding for the room service. The some of the new towels smell of smoke, so becareful when using them. I think just my room I come across like 3. But I don’t know about other. Room service will take 1 hr which is quite standard. The water from the villa maybe is from a tank above the building, I constantly can smell and taste mud from the water, and hot water will run out it everyone use the shower at the same time. There is an accident that they sent us to wrong breakfast area, which is fine but they don’t immediately sent us back to the right one, and let us wait for another buggy. Hair conditioner is run out just after 3 nights (one 1 used it, which mean they didn’t check up and refill) Generally the hotel quality is around 3 stars. However their room services respond very fast. They fix the aircon overnight (even is quite noisy but I think they should make sure the room is okay before the guest arrival) They come in very quickly if you request towels/water. Just the quality is not 5 stars. If you don’t ask them they will not provide you. As for bedding I think they come with sand that why even the replacement still have sand.

In February 2025, I had a chance to travel to Phu Quoc. It was quite difficult to find travel reviews among Thais, but finally I found out that there was a free bus from the airport to Vinwonder. Take the green Vinbus, line 17,19 (17 runs every 15 minutes). The accommodation is very close to the water taxi and teddy bear. But at first, I didn't know. I got lost 🤣 Whoever booked this hotel, get off at Parking T2. I don't know if it's the owner or the staff, but they were very helpful. They helped carry the bags, so cute. When I was going to Vinwonders, I asked them where to get on the bus, but they dropped me off. When I asked the price, they told me to contact the accommodation, but in the end, they didn't charge me. I was really impressed, even though they told me to walk to the bus myself. When we checked out, they drove a motorbike with my luggage and my mother's, one each, to drop me off at the bus stop (that's when I found out that the bus stop was this close). I asked for a beautiful room view, so I chose a room with a view of the fireworks. The room was clean. There was no elevator. The room size might be a bit small. It was a bit difficult to walk, but it wasn't a problem. No breakfast but there are quite a few restaurants in the area. The price is very good because it is near Grand World. I want to go back because I did not see the aquarium in Vin Wonders. We went in on the first day we arrived and the plane landed at 3 pm, so we missed the mermaid show. In the evening, there are many shows. I can't choose. We took a water taxi and saw a teddy bear. It was very cute. We stayed for 1 night. The next day, we were going to Sun Town so we took the number 19 bus and then a grab as the hotel recommended. The service was really good. I will go back again when I have a chance. P.S. The staff can communicate in English.