Movenpick Resort Waverly Phu Quoc

我是自助旅行。入住期間 飯店泳池整修 整修 整修。我來飯店就是要玩水玩水。還是住假日 最貴時段。然後入住泳池房型 結果窗外是顆樹。房型價位是泳池卻是顆樹。🤮覺得很失望啊。阿還好我陽台有小泳池可以玩 不然這間飯店 沒泳池 超級廢的。還好沒訂二天。 不推薦啊 隔音超差 在房間可以聽見門口路過聊天聲音 超級清楚啊。我是很粗線條 所以蠻好睡啦。 沙灘很髒。我住五間不同飯店 這間沙灘 很髒。沙灘某處有嘔吐味。旅客會在飯店抽菸。我是親子旅遊。只能自己閃遠遠的。然後沙灘沙子到處都是垃圾袋 和雜草 躺椅有螞蟻。躺椅給的軟墊 很髒 唯一救生衣很新 （沒人穿可能）沙灘用綠色網子圍起來 很醜。 照片只拍漂釀的分享。髒處 🈶想體驗 可以自己入住體驗 傍晚 蚊子很多 總之 就是要訂房請三思喔。別說我沒講（北區住溫德姆 便宜又乾淨）

I want to tell you about our trip to a beautiful island, and it was expected that everything would be fine judging by the reviews and videos. Why this particular Mövenpick hotel, because it is a 5-star and it was also written that they have a shuttle from/to the airport/hotel. After booking the hotel, I also wrote another message to hotel that our plane arrives at 3 o'clock so that the hotel staff would be aware and send a shuttle for us. However, after arriving at the airport we hardly found a representative of the hotel (he himself had to wait for us and find us) and he told us the shuttle was here at three o'clock, but he already left, says, and the next one will be at 5 o'clock said. We had to order a taxi ourselves and take it to the hotel. It's time to check out and at 12 o'clock we go down to the reception. At the reception, the rest of the deposit was returned to us. By the way, about the deposit. Upon arrival at the hotel, the stuff told us that we needed to make a deposit total 9 million dong VND. We didn't have any VND, we had dollars and they said that we could use dollars. But when we gave the dollars, they told us that you had old-style dollars and they counted us at a very low exchange rate. So after handing over the keys and returning the rest of the deposit, we were told to sit here on the couch near the reception, the shuttle will come for you at two o'clock. We sat until 2 o'clock, no one came up to us and the shuttle did not arrive. We sat for another three minutes after that, I went up to the staff, asked about the shuttle, then the employee called someone and he said that the shuttle was here at 2 o'clock but you were not here and he left without you. How could he leave if he didn't come at all, since we were sitting near the reception and saw who came and went, the shuttle didn't come at all.... We liked everything in the general hotel, the location is very good, the food is delicious, the beach area is good and the pool, however, this attitude towards customers from employees and such deception is not very pleasant, so the rating is 3. I think if the hotel is 5-star, everything should be at the highest level.

Location is great. Private beach is nice. Chocolate hours is great. Breakfast n dinner is gready.Overall a good stay. Only need to improve cleanliness of housekeeping.