Ulasan Raffles Hotel le Royal

Tanggapan dari Properti: Dear Cyril Choi,Thank you for your feedback and for recognizing our team’s friendliness and helpfulness.I’m sorry to hear that the temperature of the food, particularly the steak, did not meet your expectations. Your comments are essential to us, and I will be addressing this with our culinary team to ensure that all dishes are served at the ideal temperature for an exceptional dining experience.We appreciate your feedback, and we look forward to the opportunity to welcome you back with an improved experience.Yours sincerely,Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: Dear Resident,Thank you for taking the time to share such a heartwarming review of your recent stay with us at Raffles Hotel Le Royal. We are truly honored by your kind words and delighted to hear that you enjoyed the perfect blend of our historic charm with modern comforts. It is always our goal to provide an atmosphere where both the architecture and service create a memorable experience.It is especially wonderful to know that the warmth and generosity of our team left such a positive impression. We believe that exceptional service is at the heart of every guest’s experience, and we are thrilled that our staff contributed to making your long weekend superb.We look forward to the privilege of welcoming you back to our hotel for another splendid stay.Yours sincerely,Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: Dear KYAW,Thank you very much for your great review! We are glad to read you have enjoyed both the atmosphere and design of the hotel as well as the service from our Heartists!We are looking forward to welcoming you back to Raffles Hotel Le Royal!Yours sincerely,Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: Dear Prakash Ranjan,Thank you so much for your kind words and for taking the time to share your outstanding experience at Raffles Hotel Le Royal. We are truly delighted to hear that you enjoyed your stay with us.Our team works diligently to ensure every aspect of our service contributes to a memorable and exceptional experience for our guests.We look forward to welcoming you back for another extraordinary stay. Should you have any special requests or need further assistance in the future, please do not hesitate to reach out.Yours sincerely,Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: Dear Esteemed Guest,Thank you for your recent stay at Raffles Hotel Le Royal and for sharing your wonderful review. We are delighted to hear that you had an excellent experience during your visit.It's gratifying to know that you found our hotel to meet your expectations, and that you enjoyed the comfort and luxury of our grand icon. We take great pride in providing exceptional surroundings, top-notch amenities, and impeccable cleanliness to ensure your stay is truly memorable.At Raffles Hotel Le Royal, we aim to consistently deliver outstanding service, and your perfect rating in this regard reaffirms our commitment to exceeding our guests' expectations.We appreciate your kind words and look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

Tanggapan dari Properti: 對客人評論的迴應：親愛的小絮勛，感謝您在訪問萊佛士暹粒酒店之後選擇入住金邊萊佛士皇家酒店！我們很高興聽到您喜歡我們的殖民地風格魅力和寬敞的客房，並設有陽台。感謝您對早餐和我們產品價值的反饋。我們努力為房客提供卓越的體驗，您的意見有助於我們改進。我們很高興您喜歡 The Elephant Bar 的免費飲品，希望您抽出時間放鬆身心，感受一下這裏的氣氛。再次感謝您的反饋。我們期待着歡迎您的再次光臨，讓您再次享受難忘的住宿體驗！此致敬意託馬斯·比安科行政助理經理

Tanggapan dari Properti: 親愛的[客人的名字]，首先，我想對您在入住期間所遇到的困擾表示誠摯的歉意。我們非常重視您的反饋，並對您所描述的情況深感遺憾。關於您提到的額外收費問題，我們為前台的溝通疏忽向您致以誠摯的歉意。我們理解這種情況給您帶來的困擾，並對此深感抱歉。請您相信，我們會立即着手改進我們的服務流程，以確保類似問題不會再發生。對於房間的安排和環境問題，我們也非常重視。我們會將您的反饋傳達給相關部門，以確保未來能為所有客人提供更為舒適和安靜的入住體驗。再次感謝您分享您的寶貴意見，這對我們改善服務至關重要。希望您能給我們一個機會在未來的入住中向您展示我們真正的品質。祝您一切順利，Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback following your recent stay at Raffles Hotel Le Royal. We are delighted to hear that your return visit was highly satisfactory and that you noticed significant improvements in our service standards.Your kind words about our staff's efficiency and overall service level are deeply appreciated. We continuously strive to enhance the guest experience, and it is gratifying to know that our efforts have made a positive impact on your stay.We look forward to the pleasure of welcoming you back to Raffles Hotel Le Royal in the near future and ensuring another exceptional experience.Warmest regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your review following your recent stay at Raffles Hotel Le Royal. We are pleased to hear that you appreciated the classic charm of our historic hotel, along with our attentive service and amenities.Your positive feedback about our facilities, including the ATM and swimming pools, is greatly appreciated. However, we regret to learn about the issue you experienced with our Wi-Fi signal. Please be assured that we are addressing this matter to improve connectivity for our guests.We look forward to welcoming you back to Raffles Hotel Le Royal and providing an even more seamless experience in the future.Warmest regards,Dennis de GrootGeneral ManagerRaffles Hotel Le Royal

Tanggapan dari Properti: 尊敬的客人，感謝您選擇斯特雙床房，並分享您的入住體驗。我們很高興您對房間設計、服務和環境給予瞭如此高的評價。我們會認真考慮您提到的隔音問題，並努力改進。期待您再次光臨，讓我們為您提供更愉快的住宿體驗。誠摯問候，

Tanggapan dari Properti: 親愛的匿名用户，感謝您分享您在我們酒店的住宿經歷。對於您在入住期間遇到的問題，我們深感抱歉。我們對於您在第二天晚上9點多才收到清理服務的情況感到遺憾，我們理解這可能給您帶來了不便。對於第三天工作人員出現付款問題的誤會，我們感到抱歉。我們將仔細調查此事，以確保類似的情況不再發生，並向您提供更好的服務。您在第四天換房時遇到的問題，特別是洗手池堵塞的情況，更是讓我們感到遺憾。我們將立即採取措施，確保未來的維護工作更加細緻周到。對於造成您提前退房的困擾，我們深感抱歉。我們真誠地希望您能給我們另一次機會，讓我們展示我們真正的服務水平。如果您願意提供更多細節，以幫助我們更好地瞭解和改進，我們將不勝感激。再次感謝您選擇我們的酒店，我們期待有機會能夠為您提供更愉快的住宿體驗。誠摯問候，酒店管理

Tanggapan dari Properti: 尊敬的貴賓：Yongbuchimu,感謝您對金邊萊佛士酒店的由衷讚美！我們很高興得知您對酒店的獨特外觀與內飾印象深刻，並感受到了高棉文化的魅力。大象吧始終以其經典優雅的氛圍和精緻的酒品聞名，我們非常欣慰能夠為您的下午時光增添一抹愉悦。期待在不久的將來再次歡迎您回到這座金邊城中最美的酒店，續寫更多難忘的回憶！祝您一切順遂，期待與您再見！誠摯問候，Thomas BiancoExecutive Assistant Manager

Tanggapan dari Properti: 感謝您對我們各個方面的稱讚，我們將繼續努力，為您提供無可挑剔的服務。期待能在不久的將來再次迎接您的光臨，為您帶來更多愉快的體驗。誠摯問候，德尼斯·德·格魯特萊佛士皇家酒店總經理