Silver Mounts Hotel

Firstly I would like to thank Trip com for contacting the hotel and the service you provided. As for the service from the hotel, it was insulting. Booked a deluxe balcony room with aircon but the aircon wasn't working and was then asked if I would like a fan, which I declined. I was moved to another deluxe room but was informed that I would have to move again the next day as it was pre-booked. Next day was when the fun began. I was then moved to a standard twin room next to a room under construction, which was impossible to stay in due to the constant drilling and banging. I explained this to the receptionist and was moved to the room below this with the same noise problems. Once again I'm moved and again into a standard twin room. Much better as there was less noise but still not the deluxe room I initially booked. It was then that I contacted Trip.com and explained the situation. After around an hour the receptionist came and I moved again into a family room with a balcony. The room was ok apart from only one half of the room was cleaned ( view the photos) Thanks for your help Trip com and a big thank you to Silver mounts for ruining a few relaxing days in Phnom phen.

Excellent for budget friendly travellers. Good location if you want to explore Phnom Penh

Shouldn't spray chemicals in room next door. The strong smell and probably unhealthy fumes come through the thin walls as well. Lucky there was another room to move to.