Penelope Beach Hotel Apts

When we arrived at midnight, they told us we wasn’t staying at our original hotel that we had originally booked for and was moved to here, in all the years I have been travelling I’ve never experienced anything like it, very dirty everything needs a good scrub down, old and tired, ants in the room, no lifeguard or evening entertainment. Food was edible but not much choice. No hairdryer in room, can only change pool towels 3 times during your stay. And upon checkout of room at 12pm they cut your wristbands off so you have to pay for everything even though we wasn’t leaving until 5pm. The good thing going for this hotel is location.

Disgusting stay clear, !!!!!!!! they got our booking mixed up but said they had upgraded us… oh my gosh if that was an upgrade I would hate to see the other rooms. It was number 28, dark and dingy , the whole place was dirty. Downstairs had 2 sofas and a table with 2 unmatched chairs. The fridge was stained so was the little bench top. Upstairs got even worse, the bedroom had an awful smell, peeling units and a huge tv on the wall! The bathroom was the worst, the bath and toilet were both stained, the shower was covered with lime scale and had no metal case on the tube. We had to stay the night as it was midnight when we got there, when we got up the next morning it seemed even worse. The pool outside had a big brown ring just above the water level. We went straight to complain, that’s when they told us we had been upgraded. It doesn’t even deserve 1 star never mind 3 ! However the location to the beach is really good. That wasn’t enough to keep us there, we left and found another hotel costing us more money, but could not stay there for another 10 days ..

Very disappointing stay. Location was excellent, check in experience was very poor by the night watchman who was frequently asleep when we returned to the property on an evening. The photos dont show the true condition of the apartments, everything is very worn and shabby, only the upstairs air conditioning worked, the kitchen facilities were none existent really, no toaster or microwave. Curtains hanging off in the dining/lounge area which were dirty too. Breakfast was not good quality, visited once, never been served onion rings and cold roast potatoes before! Check out was as poor as check in, nothing even said or asked about our stay, merely took the key from us. Wouldn't recommend or stay there ever again.

After 16 years of living in a bungalow it was a shock to find a steep narrow staircase in the apartment leading to the bedroom and bathroom. Severe lack of storage for clothes, just one wardrobe with only 7 hangers and one drawer. Downstairs air conditioner stopped working after first week, turns out it was turned off as a matter of policy. Toilet in bathroom badly stained due to poor maintenance. Telephone in apartment didn't work (wanted to call reception) I will not be using this property again

Lovely hotel amazing location. Our room is above the shop sea view to die for. Room is really clean and towels and bedding changed every few days. On a negative note wifi is shocking. Breakfast tipple buffet style. Over all 3 star hotel rating. We have been here for a week and have another week to go.

Arrived late at night the night porter chucked the keys at us and informed us of the room number, unable to assist with anything. Attended breakfast on the first morning only to be shouted at "BREAKFAST AT 8 OCLOCK" . Several occasions during the week we tried to obtain a drink from the pool bar in the afternoon only to be told the staff only start at 5. When relaxing round the pool the site of the maintenance man marching round the pool ( looks like he's stood on lego) is very unpleasant. I have never visited a more miserable establishment in 30 years of travelling. The last day we had to check out at 12 so I asked reception is there somewhere to shower before the transfer arrived, I was informed the POOL shower was available and no fresh towel provided. Only positive, the couple in the supermarket were very nice.