Extended Stay America Suites - Pensacola - University Mall

It’s old.

There were things left from previous customers, (I Guess). sticky residue on the light switch, and on the counter in the rest room. You could here doors slamming thought the night. The bed was hard with 2 thin pieces of cover with 3 flat pillows. We stopped to rest but with those conditions we didn't get much rest.

We stayed for one night because we were driving through. Check in was a breeze and the staff was amazing. The location is great because there are several restaurants and shops around. I only have three complaints; first one is that there was someone on our floor smoking **** in their room and it permeated the entire hallway. I was traveling with 2 smaller children and they even commented on how bad it smelled. Second complaint is that the hallway carpets are extremely dirty as well as the room floors. We took out shoes off in the room and within 15 minutes, our feet were black. I ended up mopping the room floors with the Clorox wipes I brought. Third complaint is there is essentially no breakfast. I intentionally searched for a hotel with breakfast to help us save on time in our travels. The breakfast was coffee, muffins and granola bars. Needless to say, we lost time due to having to stop and find somewhere to eat. Overall, it was not too terrible and I would stay again if I was passing through and did not have kids.

Do not stay here Entire property reaks of smoke even though they boast non smoking property. No blankets available for the beds, was told they were short so not every room gets blankets. Breakfast is a joke,packets of grits and oatmeal. Area is run down

Smelled like pot. Carpet felt like it had never been cleaned. Street walkers in the parking lot. Guys strung out in the parking lot. Missing cover plates on the electrical plugs. Lights out in rooms. Iron didnt work. Ac didn't work the first night. Terrible stay.

Hallways and lobby have reeking cigarette smoke smell as soon as you enter. Very unpleasant experience for my family. Staff was nice and I understand that the condition of property was not their fault.