Center Parcs Erperheide

We had a great holiday in Center Parcs Erperheide. We stayed for a week in the Easter holidays as a family of four with 2 boys age 9 and 11. We stayed in a comfort cottage which was nicely decorated and quiet with comfy beds and a small patio. All was clean and in good working order. The oven was more of a microwave, so plan hob based meals. There was no bath mat so the floor was slippery so I suggest taking a bath mat. Other than that - perfectly appointed accommodation. The park was well maintained and beautifully designed with lots of thoughtful touches and exciting things to discover. The staff were always happy, friendly and helpful. We were lucky to have a mini heat-wave (well, 20 degrees in April!) which meant the holiday had a chilled summer vibe. The boys loved the wild water rapids which we went down on repeat for hours! Also we did the zip wire, pedalos and a few other activities but our favourite thing was the Segways which we hired twice and the boys LOVED! All together a great family holiday and ££££ cheaper than the UK Center Parcs (we drove on Le Shuttle - it took 3.5 hours from Calais).

Fantastic stay with the kids. Great services and friendly personal. The home was very well equipped and the activities are so abundant that one week isn't enough to do everything.

Unfortunately, they did not agree to cancel the reservation or even change the dates, even though the reason was so justified, war and no flights, I will never book through them. See, you have been warned. I hope that they will help me but they destroy my vacation .

This is our second visit to Erperheide and we love the facilities (especially Baluba) but this time the stay has been massively let down by the drastic drop in pool temperatures. Last time the pools were so lovely and warm i remember the outdoor pool was steaming- this time the temperature is just marginally above what you’d expect in an adult (Olympic) swimming pool which really isn’t great with young children. Sadly unless the temperatures are changed back to the warmer ones, we will not be visiting again. I also feel that a warning should be added at booking about the pool temperature change as we would have chosen a different Centerparcs location, had we known. Also premium cottages don’t include towels (€50 extra for a family of 5) and not even a bath mat, so the floor is dangerously slippery after showers. No mop in the cottages to clean it up either.

I tend to be critical about places I visit but this center parc is simply impeccable. Aqua mundo was the favourite spot for the kids. Meanwhile there are lot of other activities for the kids. Accomodation is cosy and clean, customer service is very helpful and friendly.

Quite a mixed review for this trip. Over all, for a Center Parcs, Erperheide has quite a lot to offer for younger children. The communal areas of the park are extremely well cleaned. The pool is great when working properly, you can eat inside the dome but you will never see a piece of food or rubbish in the pool area. Staff walk around with watering cans, watering the floor to keep it clean. The shower and change area is great for families. When we first got to the pool we were pleasantly surprised and excited as the flumes and the rapids were super fast and working properly. HOWEVER, from day 3 of our week long break, the water pumps broke so you had to literally walk down the rapids and jump off the end! The flumes were also slower. When we asked staff if this was being fixed they stated they were but it would take days. They said they either keep them open and not working properly or close them so they keep them open. My children lost interest and spent most of the time thereafter in the main swimming pool. This was a massive disappointment for the holiday as this was the main reason we locked Erperheide. The arcade is great with modern machines and an electronic points on a card system. You pay €16.99 for a card and get 30 credits to spend. The points can be redeemed on prizes but the amount you spend does not equate even remotely to what you can win. But the children had fun winning the tokens. The pony experience was wonderful. The children got to groom the animals, decorate their manes and then go for a walk on the ponies. Bowling was fun and vibrant. The wall climbing was brilliant mainly due to the attentive and knowledgeable staff member who was supportive, friendly and helpful. Silent disco was fun. The silent cinema had no option for the english language so we didn’t get to do this but it looked cute with bean bags for people to sit on. Now, other disappointing and crucial aspect of the holiday is of course the accommodation. We went for a premium lodge, so the medium grade and paid extra to choose a lake view. We could not see the lake!’ When we got to the “lodge” the cleaner was there with a rolled up rug and told us it smelt too bad and she was taking it away. She did offer to get another one but said she thought it would be better without: we obliged as we didn’t want to risk the children spilling anything on a new one. However, after the scent of the initial cleaning products wore off, we were left with accommodation that smelt like a grotty pub. Smoke ash and musty old beer is the only way I can describe it. The accommodation is built with breeze blocks which haven’t even been rendered…. They painted the bricks so it felt as though we were sleeping in a toilet block. There wasn’t a cosy feel about it. There were lots of mosquitos and despite wearing various repellants we got bitten every night. I feel that Center Parcs could make more effort with outside areas as it’s unkept and uninviting. The accommodation also