Grand Hotel Hradec

We came for vacation for 2 days and it was by far the worst ever I’ve informed them before we arrived by a week that we have a special occasion and I requested a room with balcony and view and they promised they will give but when we arrived the receptionist was rude both of them they gave us a horrible room and after i went up and back down and insisted to give us a different room they said they have one even though she kept on saying the hotel is fully booked and we have no other rooms but apparently a high tip can solve things in this hotel they charged 3700 k for the new year dinner which was chicken strips and french fries and pork and we told them before that we cant eat pork still they didn’t provide any other option one receptionist told us we can check out at 1 and the other told us next day please leave the room at 11 in total ive stayed in many hotels all over the world by far this was the worst staff treatment the place is really nice but all staff are rude and not helpful at all would not recommend for anyone its a waste of money

The hotel was exceptionally clean and pleasant, with a courteous and helpful staff and a wonderful spa. While spa services were not included in the price, this was not a significant issue due to the relatively low number of guests. The restaurant food was satisfactory, though not outstanding.

Highly appreciated rest Stayed here after our 17k hike from Snezka mountain and it was the best decision we could have made. Extra comfy bed with luxurious bathroom was exactly what we needed. We didn't bring our puppy with us but I was extremely pleased how welcome the dogs were at the hotel after seeing quite a few of them there.

Friendly staff in a very modern hotel. Perfekt wellness and delicoius restaurant. Just little things could be optimized. Water and coffee at the room were not replaced by room service and we had a damaged toilet brush.

We have visited this region many times and this is not only the best hotel in Pec and Czech but one of the best I have visited anywhere! We stayed in one of the suites (for the price of a standard in any IHG in the UK). The room was spacious a d well decorated as well as extremely comfortable. The view awesome as well. Especially the view of Snezka from our balcony. The food excellent as well as the staff. English spoken throughout Visit Krkonose visit Hradec hotel. You won’t regret it !

I definitely do not recommend this hotel! Service and room facilities are definitely not worth the price, as well as 4 stars. My husband and I came to this hotel for 3 nights, we were tempted by the beautiful pictures and the close proximity to the slopes (and it was for the slopes that we visited this resort). However, the hotel is a disaster: 1. my husband and I were given a room adapted to people with disabilities, for people without any disabilities it was very uncomfortable to use. Not to mention that the bathroom looked like a roadside gas station bathroom, not even solitary to what you can see on the pictures on the website. When we asked for a room change we were told that this room was the normal standard and that the hotel was currently full and there was no chance to change rooms. 2 The cleaning lady limits her cleaning to making the bed. Garbage was not taken out and in addition, after cleaning she left her things in the bathroom. 3. On the second day after breakfast we had a problem getting into the room, the electric lock broke. We waited about 2h until a technician kindly came and opened the door for us. We lost the best hours on the slopes, I should add that the slopes during the day are open from 8.30 am to 4 pm and we through all this situation reached the slope before 1 pm…and as compensation we heard that while we were waiting they offer us a hot drink (it was breakfast time so we could take whatever we wanted from the bar anyway, and when breakfast was over and we were left alone in the dining area, still waiting no one from the staff was interested in us ) and we can use the wellness area free of charge (how was I supposed to use their super spa with a Jacuzzi if I couldn't get to the room?!). When we were upset and fed up with the place and my husband and I decided to leave the hotel a day early due to the hotel's fault and wanted refund only for the one night we would not be there we heard that there was no such option. They offered us a change of room (suddenly there was such an option), wine (which is free at breakfast and at the welcome anyway) and a visit to the spa area (with all the respect… the jacuzzi is not what I came there for). When we tried to explain that this compensation is no compensation and after such service we don't want to spend a minute longer here, the staff told us that they did everything in their power and we are leaving because of OUR OWN fault. And it all happens in 4 stars hotel!! Ridiculous! I TRULY recommend to choose different hotel.