OYO 29950 Hotel Ml Pride

I've been a guest at your hotel for the past 2-3 years, but my recent stay was very disappointing. Since new staff has joined, the level of service has declined significantly. During my stay, I encountered several issues: Unprofessional Staff: The staff interacted with guests rudely, including myself. Uncleanliness: Upon entering my booked deluxe room (Room 205), I discovered an unpleasant odor throughout the room. Even worse, the toilet seat and bathroom door were soiled with urine. When I informed the staff about the smell and uncleanliness, they responded dismissively, stating that the room had already been cleaned. They further suggested, in a disrespectful manner, that if I was too bothered by the issues, I should vacate the room and find accommodation elsewhere. This is simply unacceptable customer service. Dismissive Attitude: Similar dismissive behavior occurred when I politely pointed out dust on the table and bedsheets. The staff simply reiterated their suggestion to leave the hotel if I had any problems. This recent experience has unfortunately tarnished my previous positive impressions of your hotel. Recommendation: I strongly suggest that the current management team reconsider its staffing approach. Perhaps prioritizing the hiring of local Patiala residents who value treating all guests with respect and professionalism would be beneficial. I hope that by sharing this review, you will take steps to address these issues and ensure a more positive experience for future guests.